Case Manager II - Houston

Case Manager IIThe Case Manager II reports directly to the Program Coordinator of the U.S.VETS program to which the Case Manager is assigned. The CM II is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients’ needs.

FLSA Classification:
Non-Exempt Responsibilities For  Case Managers of all U.S.VETS Programs:

Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas:
Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services

Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete

Collaborates with clients to complete Individual Action Plans (IAP)
Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards

Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format

Reviews and documents updates for IAPs monthly

Completes timely discharge summaries

Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients

Assists in quality management activities, data collection, and preparing reports

Facilitates client life skills classes

Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)Conducts random drug and alcohol screenings of clients

Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards

Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases

Documents client referrals for services

Attends scheduled team meetings and trainings

Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion

May drive company vehicle for client transportation or other work-related activities

Performs other duties as required

Additional Program-Specific Duties U.S.VETS has various programs to which a Case Manager may be assigned. These additional program-specific duties are outlined as follows:

For Case Managers working with Transitional Housing Clients:

Focuses on providing case management services that result in clients transitioning to permanent housing

Ensures clients are accounted for daily through contact, bed check, and/or daily sign-in logs Monitors program rent/participant fee compliance to assist clients in prioritizing housing

Additionally, for programs with scattered-site transitional housing such as the Transition In Place (TIP) Program, locates housing units in the community that meet clients’ needs

For Case Managers working with Permanent Housing Clients:

Focuses on providing case management services that result in clients obtaining and maintaining permanent housing

For programs with scattered-site permanent housing, locates housing units in the community that meet clients’ needs

For programs that serve families with dependent children, ensures that children and youth are enrolled in school and connected to the appropriate services within the community, including early childhood education programs

For Case Managers working with Workforce Clients:

Assists with Workforce Program Assessment and Enrollment processes

Works with clients to develop an Individual Employment Development Plan;…