Bilingual Crisis Hotline Counselor- Shift 1

As the Bilingual Crisis Hotline Counselor is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The Bilingual Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The Bilingual Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

Your

Schedule:

Monday
- Friday 8 a.m.

- 5 p.m.On-call rotation one week per month overnight 8:30 p.m. to 8:30 a.m. Monday – Friday and 24 hrs. Saturday & Sunday Work Model:
Hybrid Local Travel: 5%
Our Total Rewards Package:

At the Houston Area Women's Center, we are committed to supporting our employees with a comprehensive Total Rewards Package that promotes health, financial well-being, and work-life balance.

Hourly Compensation:$18.04

Pay

Schedule:

Semi-monthly

Medical, Dental, Vision, Life, and Disability Insurance Time Away From Work Program, including:

Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
Eleven (11) Paid Agency Holidays for eligible employees who are regularly scheduled to work on the observed holiday
401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service
** Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.

Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard.

Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

The Requirements We are Seeking:

High school diploma or equivalent

Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.

Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.

A minimum of 6 months of experience working within a social services, customer service, or call-center setting.

Proficient in Microsoft Office (Word, Excel, Outlook, Teams).Bilingual in both Spanish and English, able to read, speak, and write both languages fluently.

You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation

What you Deliver in this role:

You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.

You will conduct danger assessment and creates safety plans based on each client's individual case and needs.

You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.

You will make CPS and APS reports as required and needed.

You will keep accurate client and hotline data/records for monthly reports.

You will communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.

You will communicate with HAWC’s answering service to relay and respond to messages.

You will communicate with leadership and other hotline staff at the counseling building regarding case management and other…