Coordinator, Intake Diversion Program

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

HCPH embraces a foundation of progressive work anchored by the department’s cornerstone values guiding our work to improve the community’s health and well-being.

• Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Under the supervision of the Kennel Manager, the Intake Program Coordinator will oversee the County Pets’ Intake Diversion program. This role is responsible for developing resources, prioritizing community needs, educating staff, and providing personalized counseling to individuals seeking options for pet surrender. The Intake Program Coordinator plays a vital role in surrender prevention by offering alternative solutions that enable pet owners to retain their pets, such as connecting them with resources for low-cost veterinary care, behavioral support, temporary foster care, and pet supplies.

Additionally, the Coordinator will provide information on shelter surrender policies, pet care, and available community resources, while also managing animal intake, lost pet services, and pet adoptions.

• Provides timely and professional communication in-person, via phone, and email, offering relevant information and resources tailored to each client's specific needs
• Schedules and manages intake appointments, oversees animal evaluations and triage, and ensures compliance with HCP admission guidelines
• Supports positive client-pet relationships by assisting with animal redemption, lost/found services, and facilitates referrals to appropriate external organizations
• Collaborates with the management team and internal/external partners to establish and maintain professional relationships, ensuring effective coordination and support
• Designs and delivers educational programs for staff, volunteers, and external partners on the intake diversion program, and provides oversight and coordination of volunteers supporting this initiative
• Develops and maintains strategies to connect pet owners and finders with resources that prevent animal surrender to the shelter
• Manages the creation and updating of educational materials, ensuring the availability of necessary supplies and equipment for the intake diversion program
• Maintains accurate and up-to-date program data, ensuring proper documentation of person and animal information in the HCP database (Chameleon), and reviews all forms for completeness and accuracy, while generating program statistics and monthly reports

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• High School Diploma or equivalent

• At least…