Bilingual Crisis Hotline Counselor- Sexual Assault

Job Details

Job Location:

HOUSTON, TX 77054

Position Type:
Full Time

Education Level: 4 Year Degree

Travel Percentage:
None

Job Shift: Day

Job Category:
Nonprofit - Social Services

As the Bilingual Crisis Hotline Counselor
- Sexual Assault is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The Bilingual Crisis Hotline Counselor
- Sexual Assault conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The Bilingual Crisis Hotline Counselor-Sexual Assault is responsible for conducting crisis intervention, emotional support, hospital accompaniment, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

• Full Time
• Monday - Friday from 9 a.m.
  
  - 6 p.m.
• On call one week per month as assigned
• Work Model: hybrid

Local Travel: 5%

Hourly Compensation: $18.04

Pay

Schedule:

Semi-monthly

• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including:
  • Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
  • Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
  • Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

• High School diploma or equivalent
• Is actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• A Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
• A minimum of 6 months of experience working within a social service, customer service, or call-center setting.
• Proficient experience in Microsoft Office (Word, Teams, and Outlook).
• Computer savvy and able to learn new applications and technologies quickly.
• Bilingual in both English and Spanish and can read, write, and speak both languages fluently.
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation.

• Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence via the sexual assault and domestic violence hotlines and hospital accompaniment program during scheduled hours and on-call as scheduled
• Travel to local hospitals to provide face to face support services and deliver supplies including information packets and clothing.
• Collaborate within an interdisciplinary team including medical staff, social workers, and law enforcement to provide a full spectrum of services to survivors and their friends and families.
• Conducts danger assessments with survivors and creates safety plans based on each client’s individual case and needs.
• Provide shelter screenings and coordination of shelter placement and emergency transportation of clients.
• Make CPS and APS reports as required and needed.
• Keeps accurate client and hotline data/records for monthly reports.
• Communicate with on-call staff including Supervisors, hospital accompaniment counselors, and community partners.
• Communicate with HAWC’s answering service to relay and respond to messages.
• Communicate with leadership and other Hotline staff on the team regarding case management and other issues.
• Attend mandatory monthly meetings and training with the Hotline & Crisis Intervention Services Coordinator, All Department Staff Meetings, and/or meet as assigned.
• Conducts intakes and assesses…