Bilingual Crisis Hotline Counselor- Shift

Job Details

Job Location:

HOUSTON, TX 77054

Position Type:
Full Time

Education Level: 4 Year Degree

Travel Percentage:
None

Job Shift: Day

Job Category:
Nonprofit - Social Services

As the Bilingual Crisis Hotline Counselor is a critical role within the Houston Area Women’s Center that provides real-time support to clients in immediate need. The Bilingual Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The Bilingual Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.

Monday
- Friday 8 a.m.

- 5 p.m. On-call rotation one week per month overnight 8:30 p.m. to 8:30 a.m. Monday – Friday and 24 hrs. Saturday & Sunday Work Model:
Hybrid Local Travel: 5%

• Hourly Compensation: $18.04
• Pay
  
  Schedule:
  
  Semi-monthly
• Medical, Dental, Vision, Life, and Disability Insurance
• Time Away From Work Program, including:
• Vacation Leave based on relevant professional experience (15–30 days annually for full-time employees; prorated for eligible part-time employees)
• Sick Leave (112 hours annually for full-time employees; prorated for eligible part-time employees)
• Eleven (11) Observed Agency Holidays. Holiday pay is provided to eligible employees who are regularly scheduled to work on the observed holiday. If the observed holiday falls on an employee’s regularly scheduled day off, the employee is not eligible for holiday pay.
• 401(k) Retirement Plan with a 125% employer match on employee contributions up to 4% of annual earnings for eligible full-time employees after one year of service

Vacation and sick leave eligibility, accruals, usage, rollover limits, holiday eligibility, and all benefit programs are administered in accordance with HAWC policies and applicable plan documents.

• High school diploma or equivalent
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology,Public Health, Counseling, Communications, or Business Administration, strongly preferred.
• A minimum of 6 months of experience working within a social services, customer service, or call-center setting.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• Bilingual in both Spanish and English, able to read, speak, and write both languages fluently.
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off‑site locations utilizing personal transportation

• You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• You will conductdanger assessment and creates safety plans based on each client's individual case and needs.
• You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• You will make CPS and APS reports as required and needed.
• You will keep accurate client and hotline data/records for monthly reports.
• You will communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
• You will communicate with HAWC’s answering service to relay and respond to messages.
• You will communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.
• You will attend mandatory monthly meetings and trainings with the…