More jobs:
Information & Referral Specialist
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-09-12
Listing for:
United Way Houston
Full Time, Part Time
position Listed on 2026-09-12
Job specializations:
-
Social Work
Community Health, Patient/Health Advocate, Community Support Services, Human Services/ Social Work
Job Description & How to Apply Below
Travel Percentage None## Description Information and Referral Specialists are the heart of the 2-1-1 Texas/United Way HELPLINE. They are responsible for delivering quality, professional information, referrals and consultation on health and human services to individuals in need of assistance. Performs tasks related to information and referral projects. May require working with internal and external partners on special projects and studies and follow-up with callers from targeted populations to monitor service delivery and advocate for client.
Meticulous documentation for internal and external records required.####
*
* PRINCIPAL DUTIES AND RESPONSIBILITIES:
*** Receives incoming 211 Texas/United Way HELPLINE English and/or other language calls/ emails/texts/chats, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Performs follow-up with targeted callers regarding referrals and services. Keeps up-to-date, accurate records on all calls, advocacy efforts and community activities, according to established protocols.
* Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients. Performs community resource outreach and service coordination/collaboration with targeted community, regional and state-wide health and human service programs.
* Participates on select task forces and committees. Performs other duties as assigned including participation in center tours and outreach.## Qualifications####
** EDUCATION
* * Associate degree or better in social work, sociology, psychology, or related field from an accredited institution plus one (1) year of experience in a social service role. In the absence of a degree, must possess a high school diploma or GED plus a minimum of two (2) years' call center or social service delivery experience.####
** EXPERIENCE
* * 1-2 years:
Experience providing social services within the Greater Houston community. Must have excellent problem-solving, critical thinking, and service delivery skills. The ability to communicate verbally and in writing is required. Proficient in using computer systems to handle incoming contacts and perform job-related tasks.####
** LICENSES & CERTIFICATIONS
** Preferred:
Certified Resource Spec
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