Case Manager III; SSG Fox

Case Manager IIIThis position reports directly to the Program Coordinator or Director of Behavioral Health at U.S.VETS. Case Manager III is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual clients’ needs.

FLSA Classification:
Exempt Responsibilities For  Case Managers of all U.S.VETS Programs:

Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas:
Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services.

Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete

Collaborates with clients to complete Individual Action Plans (IAP)
Provides guidance to Case Manager I & II staff on client IAPs, client intervention strategies, progress notes, discharge planning, etc. during weekly program meeting and as needed

Conducts crisis intervention and supports Case Manager I & II staff with client issues

Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards

Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format

Reviews and documents updates for IAPs monthly

Completes timely discharge summaries

Conducts home visits (whether at project-based units or scattered site) to provide case management services and ensure health and welfare of clients

Assists in quality management activities, data collection, and preparing reports

Facilitates client life skills classes

Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.)Conducts random drug and alcohol screenings of clients

Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards

Assists Program Coordinator and Clinical Director with auditing of client documentation such as client eligibility documentation, case notes, IAPs and IAP reviews, discharge forms

Assists Program Coordinator and Clinical Director with program reporting.

Supervises student interns which includes task assignment, reviewing process recordings, supervision sessions, evaluations, and adhering to university standards

Assists with training new staff and providing training to team members

Assists with urgent client issues outside of business hours as needed

Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases

Documents client referrals for services

Attends scheduled team meetings and trainings

Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion

Performs other duties as required

Staff who have a valid driver’s license and meet company insurance requirements may be requested to complete a provided driver training course and drive company vehicles for work-related activities to include client transportation

Additional Program-Specific Duties U.S.VETS has various programs in which a Case Manager may be assigned to, including Transitional Housing, Permanent Housing, Workforce, Supportive Services for Veteran Families, and Incarcerated Veterans Transition Program, that have additional program-specific duties as outlined below.

For Case Managers working with Transitional Housing Clients:

Focuses on providing case management services that result in clients transitioning to permanent housing

Ensures clients are accounted for daily through contact, bed check, and/or daily sign-in logs Monitors program rent/participant fee compliance to assist clients in prioritizing housing

Additionally, for programs with scattered-site transitional housing such as the Transition In Place (TIP)…