Case Manager; Bilingual

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Full Time Professional Houston, TX 77033, Houston, TX, US

Dynamic Service Solutions (DSS) is a mission-driven organization partnering with federal and local agencies to deliver high-quality human services, staffing, and program support nationwide. We are committed to excellence, innovation, and compassionate service.

We’re seeking compassionate professionals to join our Children First Residential Care Program, where you’ll provide trauma-informed, culturally responsive care in a safe and supportive environment. Your work will help children move toward stability and family reunification. If you are passionate about serving vulnerable populations and want to make a meaningful impact, we invite you to join our mission-focused team.

Many roles require fluency in English and Spanish. Explore opportunities in our Career Center and make a difference where it matters most.

The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file with supporting documentation maintained in physical files. Responsible for coordinating case management, safe and timely release services, and ensuring timely completion of ORR case management requirements. The Case Manager will facilitate coordination between all disciplines within the program to ensure timely reunification and safety of youths.

The Case Manager demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the care and supervision of unaccompanied children (UC). This includes knowledge of legal background and authority governing the practice as related to working with unaccompanied children.

• Within 24 hours of youth’s arrival to program, complete initial intake assessment, provide initial phone calls to family in home country and sponsor, and ensure youth signs acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
• Conduct sponsor assessments, home country assessments, and work in guiding sponsor to complete documents, background checks, fingerprint appointments to complete the reunification process in timely manner.
• Maintain physical and web-based client files, documents, and assessments. File all documents obtained by sponsors in youths file, along with case notes and other assessments conducted.
• Submit a completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representatives. Prepare the youth for discharge/release by reviewing and amplifying discharge plans.
• Ensure the timely completion of all assessments including Initial Intake, UAC Assessments, and Individual Service Plans in accordance with CFRC, State, and Federal requirements. Assessments are documented into appropriate web-based systems or other reporting systems as indicated by policy or procedures.
• Provide weekly face-to-face updates to youth. Ensure the provision of weekly phone calls to approved caregivers, family members, and/or sponsor and documented.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Level: Bachelor's degree in psychology, Sociology,…