Case Manager

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Houston, TX, US

3 days ago Requisition

Salary: $48,000.00 Annually

Job Title:

Case Manager - Temporary

Department:
Community Services

FLSA Status:
Permanent

Job Status:
Exempt

Reports To:

Community Services Director

Working within the Community Services Department, the Case Manager will conduct client intake, assess client eligibility for emergency financial assistance, develop self-sufficiency plans, housing stabilization plans, and connect clients to resources and services. The Case Manager will establish a client relationship that will serve to motivate and engage the client in his or her own program outcome.

• Recruit, screen, enroll, and work with clients who qualify for Wesley programs.
• Complete initial program assessment to determine program/service eligibility and conduct client intake interviews to determine eligibility for services.
  • Provide one-on-one-case management services.
• Advocate on behalf of clients’ access to services.
• Screen potential clients for other Wesley programs; ensure warm hand-off to Wesley or other wrap-around support services (food pantry, emergency financial assistance, childcare, transportation, etc.)
• Maintain appropriate confidential client file data and produce monthly summaries of activities.
• Maintain client records, collect data, conduct follow up telephone calls and appointments and facilitate, as necessary, services through outside organizations and scheduling as necessary for clients.
• Develop and implement individualized Housing Stabilization Plans to increase income, reduce expenses, and identify client-specific goals.
• Coordinate inspections and document compliance with Housing Quality Standards (HQS)
• Track and be accountable toward grant goals; regularly update agency databases and ensure accuracy of data being collected; assist director to fulfill reporting requirements as designated by department and funders.
• Maintain and update HMIS for Wesley case management programs
• Review all client files for accuracy per funding sources
• Accurately document all case management activities, assessments, and progress notes in HMIS, Apricot, and other required systems.
• Maintain timely and accurate records in accordance with program, funder, and regulatory requirements.
• Submit all required documentation for financial assistance payments and ensure timely disbursements to landlords, rental agencies, or utility companies.

• Occasionally engage in community awareness and recruitment activities
• Participate actively in a variety of staff team meetings, and all agency staff meetings and trainings.
• Represent Wesley at community functions as required.
• Additional duties as assigned

Bi-lingual in English and Spanish. Ability to write and speak clearly and informatively; this position requires strong computer skills including typing and Microsoft Office;
Strong customer service orientation;
Ability to work cooperatively and supports the team’s effort to succeed;
Ability to interpret and communicate contractual mandates and guidelines, as well as learn, with a strong attention to detail; organizational and project management skills including planning and scheduling;
Understanding of client support resources;

While in this position, the employee is expected to seek to understand, communicate appropriately and effectively, build a positive, professional rapport with all clients and community partners using active listening and conflict resolution skills.

Ability to adhere to deadlines, react to unpredictable events quickly and efficiently, be…