Family Support Specialist II; Social and Human Services Exp

Family Support Specialist II

The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

The responsibilities include conducting intake, assessments, enrolling residents in family support programs, and visiting various locations for resident information gathering. Collaboration with families on Development Plans, assisting in accessing social services, and advocating for service delivery for up to 100 individuals are also part of the role. Ensuring privacy, tracking resident data in USI's "LEARN" system, and attending community and program-related meetings are essential tasks.

The position requires availability for occasional nights/weekends, travel up to 25%, and performing administrative tasks.

Additionally, the Family Support Specialist II provides resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship. Consultation services in financial management and goal-setting, as well as hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access, are also part of the role.

Supporting and promoting the development of the USI CDFI client base is crucial.

Qualifications include a Bachelor's degree in Social Work, Sociology, Psychology, or related field, 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus. A valid driver's license and automobile availability for work use are required. Commitment to strengths-based, family-focused service planning and understanding of program philosophies are essential. Ability to handle confidential information professionally, independent and proactive work ethic, strong team collaboration skills, availability for evening and weekend functions as required, strong verbal and written communication skills for diverse communities, effective real-time priority management, excellent organizational, planning, and time management skills, and ability to excel in fast-paced, culturally diverse environments are also necessary.

Proficiency in MS Office Suite (Advanced Excel) and other common software is required.

Urban Strategies, Inc. is an Equal Opportunity Employer.