ServiceNow Developer

Job Title

Case management workflows experience. Experience with Customer Service Modules. Familiarity with Agile/Scrum methodology. Understanding of the important separation between different coding environments (DEV, QA/STAGE, PRODUCTION). Coding experience with JavaScript and XML inside of Service Now. CSS, HTML, Bootstrap, jQuery, or Angular experience is a plus. At least 2 year's experience on a currently supported version of Service Now (Paris or later).

Familiar with and experience using common Service Now scripting files (e.g. Script Includes, Business Rules, Client Scripts, Scheduled Jobs Security Rules/ACLs). Experience creating and updating custom Record Producers through all steps of the process. This includes Variables, UI policies, Client Scripting, Record Producer Script, and all table elements (fields, business rules, ACLs, form/list layout, UI policies, and UI actions). Demonstrates knowledge of common Service Now configuration elements, such as the table elements listed above, user and group management, and instance configuration.

Experience with common Service Now applications, especially Customer Service Management, and Case Management. Ability to work with other development resources efficiently, whether that means tackling assigned stories as an individual or collaboratively. Reliable use of standard practices to provide well commented, efficient, and reliable code or processes. Has worked on external data flowing into the system (through data sources, REST/SOAP APIs, Mid Servers, and/or Email)

Past experience with common Service Now applications; examples include things like Incident, Problem, Change, CMBD. Service Now certifications, particularly those of administrative or implementation focus. Previous coding experience outside of Service Now. Experience with front-end design.