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Chat Lead — Luxury Travel AI-Driven Guest Service; Hybrid
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-07-19
Listing for:
XANTERRA TRAVEL COLLECTION
Full Time
position Listed on 2026-07-19
Job specializations:
-
Software Development
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Windstar Cruises is seeking a Chat Lead to own the digital chat channel, combining AI-assisted interactions with live agent conversations. This role focuses on delivering Windstar’s personalized guest experiences across all digital touchpoints, guiding the team toward AI-augmented service delivery in a hybrid work model.
The position supports a hybrid model from the Miami metro area or remote in AR, AZ, FL, LA, MN, TX, and WI, requiring strong communication, rapid problem-solving, and a
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