Forward Deployed Engineer

ABOUT VAILENT

Vailent is the AI infrastructure for the materials industry — chemicals, polymers, elastomers, rubber. The companies

in this space run on a mess of CRMs, ERPs, point tools, and flat files. We're replacing all of that with one system that

turns every interaction, transaction, and physical asset into usable commercial data.

Materials are the foundation of the physical economy: they're in everything. Every product humans build, ship, eat,

wear, or drive starts here. But the industry is still massively under-instrumented, running on fragmented tools and the

institutional knowledge of people who've been doing it for decades. At Vailent, we're building the infrastructure that

will transform this industry for the next century, capturing multi-modal industry context across both software and

hardware.

A customer-facing engineer who lives at the intersection of deployment, integration, and product. You'll embed

directly with our customers — chemicals distributors, polymer producers, elastomer traders — understand their real

operational environment, and build the production solutions that make Vailent work inside it. The job isn't demoing

software; it's owning the outcome.

FDEs build the rough path that proves what's possible in a specific customer's environment. Core product engineers

then generalize it. That means you need to move fast, ship production-quality code, and bring back what you learn —

because the patterns you surface in the field become the features that ship to everyone.

Our customers run complex enterprise stacks: SAP/ERP systems, legacy CRMs, bespoke flat-file workflows built

over decades. Integrating Vailent into that environment requires engineering depth and customer trust in equal

measure. You'll be the person who earns both.

• Own AI-enabled implementation for users
  , with primary responsibility for making implementations more efficient and scalable — using AI-driven tooling and automation to reduce manual effort, shorten time-to-value, and enable the team to support more customers without linearly scaling headcount
• Embed with customers and own the outcome. Sit alongside customer teams — in their Slack, their systems, their reality — to understand their workflows, constraints, and data before touching a line of code. Translate what you hear into a concrete technical plan, then execute it
• Run technical discovery before every engagement. Map the customer's existing stack: SAP configuration, CRM schema, data flows, integration points, and business rules. Ask the questions the customer didn't know mattered. Define scope before scope defines you
• Build and deploy production solutions, not prototypes. Stand up integrations, data pipelines, custom workflows, and tenant configurations that run in live environments. "It works on my machine" is not a deliverable
• Own the full integration lifecycle. From first API call to stable sync: SAP/ERP data flows, CRM connections, customer-master and order-master mapping, idempotent event handling, and the edge cases that only appear in production with real data
• Be the primary technical relationship. Serve as the customer's technical point of contact across the engagement — from onboarding through steady state. Run technical calls, explain architectural decisions to non-technical stakeholders, and surface risks before they become incidents
• Support sales in technically complex deals. Join pre-sales conversations to assess feasibility, design proof-of-concept scopes, and give prospective customers the confidence that Vailent can work in their environment. The close and the deployment aren't separate jobs
• Direct AI agents through customer-specific work. Decompose integration and configuration…