Air Freight Product Lead

Job Summary

Noatum Logistics is a leading supply chain management company with global coverage, specializing in freight management, international supply chain management, contract logistics, project logistics, eSolutions, and customs clearance and compliance. As an innovative logistics provider, we offer specific, integrated, complex, and value-added solutions for our clients' supply chains, while maintaining long-term relationships built on trust and confidence to guarantee success.

The Air Freight Lead is responsible for overseeing air freight operations at the branch level. This role ensures efficient, compliant, and profitable handling of import and export air freight shipments. The Air Product Lead develops a thorough understanding of our clients' shipping requirements and patterns; demonstrates sound customer service and data entry skills; and develops job related knowledge to support growth within current position and further career development.

Duties and Responsibilities

* Manage day-to-day air freight activities to ensure timely and cost-effective movement of cargo.

* Support the air freight operations team, including import and export operations.

* Resolve customer issues promptly and professionally.

* Maintain courteous, prompt, and efficient customer relations.

* Ensure the proper use of freight management systems and documentation standards.

* Ensure compliance with all international air freight regulations (IATA, TSA, customs, etc.).

* Monitor and control costs, billing accuracy, and profit margins on air freight files.

* Monitor key performance indicators (KPIs) and implement improvements to enhance service quality.

* Participate as an effective team member with the ability to multi-task in a fast-paced environment.

* Collaborate with Managers and Head of Air Product on Product Development and growth within the assigned branch.

* Responsible for Airfreight RFQ support, by both securing and compiling rates where needed.

* Subject Matter Expert in (Cargo Wise) and rate management software tools (Web Cargo) to build rates.

* Develop and maintain relationships with airlines, ground handlers, customs, and key service providers.

* Stay updated with market trends, airline schedules, and changes in regulations.

* Develop and maintain a thorough knowledge of global service offerings to educate /engage the customer as their transportation needs require.

* Support business development by identifying growth opportunities and process efficiencies.

* Coordinate with the sales team to support customer needs and provide pricing solutions.

* Comply with all necessary procedures to ensure a clean, properly organized, safe and healthy environment for all personnel.