Expedited-Vn-UsMovement Operations Associate; Field Support, Airport

Overview

Job Description:

This position is open to Internal and Separated Staff only.

Job Identification (Reference Number): EXPEDITED-VN-US

Position Title:

Movement Operations Associate (Field Support, Airport - Houston)

Duty Station City:
Houston, TX

Duty Station Country:
United States of America

Grade & Salary: G5 (USD 5508.33 Monthly)

Contract Type:
One Year Fixed Term

Vacancy Type:
Vacancy Notice

Initial duration: 12 Months

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM’s multi-disciplinary staff members provide a range of assistance and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program.

The Department of Mobility Pathways and Inclusion, specifically the Resettlement and Movement Management (RMM) Unit in the Division of Movement, Resettlement and Labor Pathways (MRLP) at IOM’s Headquarters, has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to USRAP.

Under USRAP, the Ports of Entry (POEs) provide critical support and assistance for refugee resettlement to the United States. As part of a Memorandum of Understanding (MOU) between IOM and the US State Department Bureau for Population, Refugees and Migration (PRM), IOM manages POEs at seven international airports in the United States. POEs meet and assist refugees and migrants upon their arrival to the United States, accompanying them through immigration and customs procedures and ensuring they are connected by air and ground transportation to their final destination for handover to assured resettlement agency.

Under the general supervision of the National Operations Coordinator, and the direct supervision of National Operations Associate, the Operations Focal Point (Field Support, Airport), is responsible for the following duties and responsibilities.

• Undertake field support activities in an assigned area or areas primarily at the airport of George Bush Intercontinental Airport in Houston, TX. This includes meeting and assisting group and individual arrivals of the beneficiaries at the airport, organizing transit and ground transportation, and completing administrative duties to ensure that the movement of beneficiaries under IOM are carried out in a safe, dignified, and humane manner.
  
  As required, monitor and guide teams of Movement Operations Assistants in completing field support activities.
• Meet the beneficiaries at the arrival gate and physically assist them with all aspects of arrival procedures at the POE airport. Duties include providing custodial care of travel documentation; verifying identities and documentation in the travel bag; assisting with airport formalities, including check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and individuals with domestic flight connections to their gates;
  
  visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending update notifications via IOM proprietary tools and systems. This often requires meeting the beneficiaries at the arrival gate and walking with them through to the baggage claim area; assisting them with collecting check-in luggage at the baggage claim area; and carrying them to the onward transportation check-in point.
• Communicate with airlines, CBP and other vendors as needed and resolve issues as they arise in coordination with the supervisor.
• Prepare and complete required paperwork in relation to domestic transportation and post-arrival formalities at the POE. Duties include but not limited to: assist with the preparation of flight packages, domestic bookings sheets, lanyards, promissory notes; mail travel packets after CBP processing; and undertake quality assurance checks of POE-relevant data as directed by supervisors; monitor and guide…