Airline Customer Service Supervisor in IAH Airport

Airline Customer Service Supervisor in IAH Airport

Tracking Code IAH SUP 2026 Job Description

Hallmark Aviation Services is seeking a Supervisor for an International Airline in George Bush Intercontinental Airport, TX (IAH).

The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

• Minimum 18 months Airline Experience Preferred
• Strong leadership abilities
• Excellent focus on Customer and Client satisfaction
• Must be able to work morning, afternoon and/or night shift
• Ability and willingness to work harmoniously in a team environment
• Strong leadership, but stronger team player
• Ability to work under pressure
• Able to communicate effectively, verbally and in writing
• Thorough knowledge of airport operations:
  Arrivals, Departures, Ticket Counter
• Basic knowledge of airline reservations
• Able to solve basic problems within the operation: DBC, Delays, Cancellations, Etc.
• Computer, typing and ticketing experience
• Able to operate independently and work varied hours

• At least 18 yrs old, with a High School Diploma or G.E.D.
• English proficient
• Basic Math
  
  Skills:
  
  Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70 lbs
• Reading & comprehension of reference materials, instructions, policies & procedures
• Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency

Houston, Texas, United States

Full-Time/Regular

Required to study, and successfully complete two weeks of paid training

Schedule [i.e. M/T/W/F/Sun or TBA]

TBD. Weekends and Holidays Required

English

TBD, Parking, Medical & voluntary Dental/Vision/401K