Field Manager

About Kooner Fleet Management Solutions

Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, KFM helps fleets reduce downtime, extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology.

This position leads and supports a team of field technicians. Responsibilities include hiring, training, performance management, and day-to-day KPIs to ensure high‑quality, compliant, and timely service delivery. The Field Manager oversees maintenance and repair activities, drives adherence to service standards and safety protocols, troubleshoots complex service issues, and partners with clients and vendors to resolve challenges.

The role is also data‑informed: track, interpret, and act on operational metrics, use performance data to identify patterns, hold technicians accountable, and surface trends to leadership before problems emerge.

• Manage technician hiring, onboarding, training, coaching, performance reviews, discipline, and time‑card approval.
• Set clear, measurable performance expectations and conduct regular one‑on‑ones tied to KPI data.
• Conduct regular training sessions with mobile technicians on processes, service standards, safety protocols, client expectations, and company policies.

• Maintain an ongoing preventive and corrective maintenance program that sets the standard for service excellence.
• Serve as a remote technical resource for complex service issues; diagnose problems, guide technicians through repairs, and engage vendors or specialists when needed.
• Ensure mobile technicians execute client service agreements to standard, including scheduled maintenance, inspections, and repair work, and hold the team accountable to scope, quality, and turnaround expectations.
• Monitor service completion rates and quality across client accounts; identify patterns in missed, delayed, or sub‑standard work and address them directly with the technician.
• Provide clients and internal leadership with data‑backed recommendations on service gaps, recurring equipment issues, or vendor performance.
• Assist in parts purchasing and inventory management; track parts usage trends to flag unusual consumption or vendor quality issues.

• Own daily and weekly operational reporting—work order completion, parts inventory, repair activity, and safety performance—and ensure data is accurate, timely, and complete.
• Track and act on key technician performance metrics: first‑time fix rate, callback rate, average repair time, and overtime hours; use that data to coach, recognize, and manage performance.
• Monitor fleet‑level KPIs including vehicle uptime/downtime, PM compliance rates, and out‑of‑service percentages; report trends to leadership and flag issues proactively.
• Leverage GPS and telematics data (Samsara or equivalent) to validate technician activity, identify idle time, and surface route or response time issues.
• Perform root‑cause analysis on recurring service issues using repair history and field data; recommend remediation and elevate with supporting evidence.

• Serve as a key operational point of contact for clients, resolving service challenges and communicating proactively on fleet status.
• Analyze service issues in collaboration with vendors and perform root‑cause analysis; elevate as needed with supporting data.

• 30 days:
  Know team's performance baselines, audit current reporting, and identify at least one data gap.
• 90 days:
  Deliver weekly KPI reporting accurately and on time; actively coach technicians using performance data; improve fleet uptime and PM compliance trends.
• 6 months:
  Identify and act on at least two data‑backed operational improvements; leadership trusts your numbers; team understands measurements.

• 5‑7 years of experience leading Fleet Maintenance teams.
• Minimum 7 years of fleet maintenance and repair…