Ops Supervisor - Last Mile Delivery | Logistics & PL

Ops Supervisor - Last Mile Delivery | Logistics & 3PL About Speed Xpress Inc.

Founded in 2022, Speed

X offers a superior last-mile delivery experience designed to better connect brands to customers. At Speed

X, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

We are seeking an experienced Operations Supervisor – Last Mile Delivery to lead daily logistics and warehouse operations in a fast-paced, high-growth environment. This role is ideal for a proven leader with a background in last mile delivery, 3PL (Third-Party Logistics), and warehouse operations who can drive performance, improve efficiency, and ensure exceptional customer service.

As Operations Supervisor, you will oversee delivery operations, fleet coordination, and service provider performance , ensuring on-time deliveries and operational excellence from warehouse to final mile.

• Supervise and manage last mile delivery operations , including routing, dispatch, and load-out processes
• Ensure accurate and efficient vehicle loading and delivery execution for retail home products
• Manage carrier and independent contractor performance , ensuring compliance with company standards and TSA/CBP regulations
• Track and improve KPIs such as on-time delivery, delivery success rate, cost per delivery, and customer satisfaction
• Develop and execute labor planning strategies across multiple warehouse locations
• Drive continuous improvement initiatives in logistics, warehouse operations, and delivery performance
• Partner with Customer Service, Account Management, HR, and Safety teams to resolve operational challenges
• Oversee warehouse operations , including facility maintenance and inventory of supplies
• Lead team development , including hiring, training, coaching, and performance management
• Analyze operational and financial reports to meet or exceed business goals
• Manage and standardize processes for:
• Cargo and property claims
• Delivery discrepancies and damage reporting
• Service requests and issue resolution
• Ensure proper documentation and chargebacks for damages, shortages, and carrier-related claim

• 2+ years of experience in logistics, last mile delivery, or 3PL operations management
• Proven leadership experience in a warehouse or delivery operations environment
• Strong knowledge of fleet operations, routing, and carrier management
• Proficiency in Microsoft Excel and data analysis
• Experience managing KPIs and performance metrics in logistics operations
• Strong understanding of workplace safety standards and compliance
• Excellent problem-solving, communication, and organizational skills

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field
• Experience in a high-growth or startup logistics environment
• Familiarity with last mile delivery software, TMS, or WMS systems

• Leadership: Ability to handle assigned tasks and work toward operational excellence.
• Analytical Thinking
  :
  Use data to drive decisions and improve performance.
• Communication: Clear, professional interaction with internal teams and external partners.
• Adaptability: Thrive in a dynamic, fast-paced logistics environment.
• Customer Focus: Commitment to service quality and client satisfaction
• Combination of warehouse and office setting
• Requires standing, walking, and active supervision for extended periods
• Ability to work a flexible schedule
  , including weekends and overtime

• Join a fast-growing logistics and supply chain company
• Opportunity to lead and scale last mile delivery operations
• Work in a high-impact leadership role with visibility to senior management
• Competitive compensation and career growth opportunities