Sr Service Technician

Job Information

Job Reference: REF
179B-7

Job Title: Sr Service Technician

FLSA Status: Non-Exempt

Department: Loram Technologies

Reports to: Assistant Manager, Field Services LTI

The Sr Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Uses logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.

• Manage inventory held on maintenance vehicle through company processes.
• Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
• Able to work independently.

• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution.

• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

• Communication
• Building Customer Loyalty
• Decision Making
• Customer Focus
• Planning and Organizing
• Work Standards

Experience: 1+ years of Field service experience with customer-facing role.

Additional

Experience:

2+ years working in a railroad environment, Field service, and Basic computer skills.

Licenses/Certifications: Maintain railroad safety training and certifications. Currently hold be able to maintain a DOT medical card.

Education: Associate degree in Electrical or Mechanical.

• Successful completion of a pre-employment physical examination and role‑specific assessments including DOT Physical Exam, Regulated (Use the "Apply for this Job" box below). Human Performance Evaluation (HPE), and Audiogram.
• Successful completion of an eVerifile/eRailSafe background check as required by Loram’s railroad customers. Ongoing eligibility is subject to compliance with eRailSafe standards.
• Possession and maintenance of a valid driver’s license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram’s Driving Policy.
• Successfully pass a pre-employment drug and alcohol test.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 100% travel, using any method of transportation. Adequate transportation to and from job locations.
• Ability to lift and/or move up to 50 pounds.
• Ability to apply high levels of cognitive, analytical, retention and reasoning.
• Excellent communication skills used within any social context.
• Can stand, sit, walk, reach, balance, stoop, kneel, hear, taste and smell.
• Can see up close, distances, colors and has use of peripheral vision and depth perception.
• Can tolerate variable and sometimes extreme physical conditions during visits or inspections of company equipment in a railroad environment.

Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil’s anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India’s Equal Remuneration Act and…