Account Manager

Responsibilities

• Manage assigned accounts including all communication to and from customers on a daily basis and be available to respond and resolve escalations
• Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions
• Communicate needs for solutions with peers and assist in the development of the solution
• Work as intermediary for communication between customers and peers to meet customer expectations
• Collaborate with peers and utilize tools provided to generate pricing / quoting responses
• Work with Operations Associates to provide tracking information as requested by the customer
• Escalate all issues with a shipment immediately to the customer to ensure prompt resolution (which may include nights and weekends)
• Manage all customer requests and follow up to ensure that customer needs are met
• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
• Transmit all pre-alerts to the customer for all shipments
• Send all required reports to customer on a daily, monthly or quarterly basis as required
• Responsible for managing customer generated reports and assuring accuracy

• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• General understanding of the truckload industry to include equipment types, carrier capabilities, pricing and regulations
• Strong understanding of US Geography
• Excellent organizational and problem solving skills
• Proficient in Microsoft Excel
• Works well in a team environment

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus

• High school diploma or GED/Bachelor's degree preferred
• Minimum 3 to 5 years' transportation experience or combination experience and education (brokerage experience strongly preferred)
• Experience utilizing industry capacity / pricing boards (DAT, Get Loaded, Truckstop, etc.)
• Experience operating a Transportation Management System

• Professional certification may be required in some areas.

At Crane, we believe in providing our employees with excellent benefits at a great place to work.

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.