Bilingual Tow Dispatcher

Description

Dispatchers play a critical role in coordinating towing operations and ensuring a smooth, efficient, and customer-focused experience. This position combines logistics coordination with customer service, supporting safe and timely vehicle pickups and deliveries.

Bilingual – Spanish

• Assign tow trucks and drivers strategically to meet pickup and delivery schedules, maximizing productivity and on-time performance
• Plan daily transportation needs, monitor workload, and secure additional resources through secondary towing partners when demand exceeds capacity
• Provide outstanding service to towing partners and customers through clear communication, timely updates, and professional support
• Prepare and manage required paperwork for each pickup and delivery, including handling check and cash payments when applicable
• Ensure all operations adhere to company policies, safety standards, and regulatory requirements
• Identify and escalation transportation or operational issues to management as needed
• Build and maintain strong working relationships with tow drivers and collaborate closely with the IAA Transportation team

Monday to Friday, 8:00AM to 5:00PM

$18.00 per hour

Houston, TX 77038

Intermediate Level

Contract

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jul 9, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.