Assistant Manager, DOT Shuttle Operations

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences so there’s no fumbling with tickets, machines, apps, or credit cards. We are the largest parking network in America with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe. Today we are reinventing parking;

tomorrow we will power checkout‑free experiences anywhere you go, making everyday living, working, and playing remarkable and giving us back our most valuable asset, time.

• Lead programs to improve client and customer satisfaction.
• Assist in the management of day‑to‑day activities of the assigned locations.
• Supervise shuttle drivers, parkers and monitor shuttle bus operations.
• Ensure appropriate customer interaction and supervise the completion of all closing reports.
• Monitor and implement effective revenue‑control procedures.
• Perform other necessary functions as assigned and assist with daily data entry of the revenue reports.
• Compile and interpret daily reports for facility operation.

Education: High School Graduate. Some college a plus.

Experience: At least one year supervisory experience required (transportation and/or parking industry experience a plus). Preferred: supervisory experience managing DOT‑regulated shuttle operations.

License: Valid CDL Class A, B or C Driver’s License with Passenger Endorsement if responsible for operating shuttle buses with 15+ passengers, depending on location hiring needs.

Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required.

Availability: Availability to work 2nd shift, 3rd shift and/or week‑ends may be required, depending on location hiring needs.

Computer

Skills:

Intermediate Microsoft Office (Excel and Word).

Additional Qualifications: Knowledge of transportation (shuttle operations), DOT regulations, union contracts, and payroll strongly desired.

Competencies: Superior verbal and written communication skills; proactive with strong personal drive; proven customer service skills; willingness to lead by example.

Physical Demands: Requires regular standing, walking, use of hands to handle cash and equipment; occasional sitting, climbing, balancing, and lifting up to 50 pounds.

$27.00 per hour.

Eligible employees participate in benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. Harassment or retaliation against any employee or applicant based on these characteristics or exercising EEO rights is not tolerated.

US‑TX‑HOUSTON