Dispatcher Houston, TX

Dispatcher Position

We are looking for an experienced Dispatcher to join our team in a contract-to-permanent capacity. This position plays a key role in coordinating daily transportation activity, supporting drivers in the field, and ensuring customers receive timely and attentive service. The ideal candidate brings strong judgment, logistics coordination experience, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Respond to calls from drivers and customers with urgency and a service-focused approach.
• Review daily shipment schedules and evaluate delivery activity using dispatch and routing systems.
• Determine the most suitable vehicle type and assign the best available driver based on load requirements and operational needs.
• Provide drivers with accurate pickup and delivery instructions and issue load assignments through dispatch software.
• Partner with customer service teams to improve route planning, delivery timing, and overall driver productivity.
• Monitor active deliveries and make informed decisions to address changes, delays, or service issues as they arise.
• Handle sensitive operational and financial information with discretion, including pricing details, driver compensation, purchase records, and customer account limits.
• Maintain a capable and attentive presence while representing the organization in all internal and external interactions.