Office agent senior

Are you the kind of person who turns spreadsheets into systems, and daily tasks into seamless operations? Behind every great office is a team that runs like clockwork. As Senior Office Agent you will make the magic happen!

Come and see what we have to offer!

What a day in this role looks like?

• Documentary Acceptances
• Shipment Data Capture
• Prioritization of Export Build-up and Import Breakdown
• Preparation of Export and Import documentation (Manifest, AWBs)
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Preparation NOTOC
• Close out flight
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Customer contact (Notify customer)
• Hand over AWB and Docs to customer
• Debit charges
• Support implementation of local processes and procedures
• Apply the OAL (Other Airline) handling process for carriers operating within the facility, ensuring compliance with local and partner‑carrier requirements
• Assist Terminal Supervisors by providing operational guidance not only to LH office agents but also to external/third‑party agents working within the terminal

* All other duties as assigned or required

Are you ready to Take‑off with us? Know more about the requirements:

• High school diploma/GED desirable
• 2 to 3 years of experience in warehouse handling favored
• Fluent English language required, with strong reading, writing, and comprehension skills
• Qualification according to CHM / GOM
• MS Office skills as user
• Excellent customer service
• Excellent commitment
• Excellent teamwork
• Strong ability to work under pressure
• Strong adaptability
• Good cost consciousness
• Strong detail oriented
• Willingness to travel
• Must possess a valid driver’s license
• Manage constant time pressure
• Manage high stress levels
• Must posses a valid work permit in the U.S.
• Must be willing to work shifts

* CV/Resume required

* Company will not provide relocation assistance

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network.

The bulk of the cargo volume is routed through Frankfurt Airport.