Logistics Coordinator - Air Export

About the role:

As an Air Export Specialist (Freight Forwarding) for TQL Global, you will be instrumental in the growth and development of the air freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of Air Export shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.

What’s in it for you:

Competitive base salary + bonus opportunities

Advancement opportunities within structured career paths

Comprehensive benefits package

Health, dental and vision coverage
401(k) with company match

Perks including employee discounts, financial wellness planning, tuition reimbursement and more Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing :

Coordinate and manage all aspects of Air Export/Import shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience

Communicate with overseas agents, carriers and other service providers to arrange and confirm shipment details, including booking, documentation, tracking and tracing, customs clearance and delivery

Prepare and review shipping documents, including bills of lading, invoices and customs declarations to ensure accuracy and compliance with regulatory requirements

Track and monitor the status of export shipments, providing regular updates to clients and internal stakeholders on shipment progress and any potential delays or issues

Work closely with customs brokers and regulatory authorities to ensure smooth clearance of exported goods, resolving any customs-related issues or discrepancies as needed

Collaborate with internal departments to address client inquiries, provide support and resolve shipment-related issues

Maintain accurate and up-to-date records of Export shipments, including tracking information, documentation and financial data, using appropriate systems and software

Adhere to internal and external KPIs and deliver exceptional compliance audit scores

Stay informed about industry trends, regulatory changes and best practices in air transportation and proactively identify opportunities for process improvement and cost savings

Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally

What you need:

Bachelor's degree in logistics, supply chain management or a related field preferred2+ years air freight forwarding experience

Strong knowledge of air freight documentation, customs regulations, INCO terms and international trade practices

Proficiency in using freight forwarding software and Microsoft Office applications

Cargo

Wise software experience preferred

Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teams

Detail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneously

Problem-solving skills and the ability to work well under pressure in a fast-paced environment

Customer-focused mindset with a commitment to delivering high-quality service

Where you'll be: 5005 Mitchelldale Street Houston, TX 77092

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
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