Transportation Operations Coordinator

Transportation Operations Coordinator Keep Drivers Connected. Keep Riders Moving. Keep Operations Running Smoothly.

Join the Team at zTrip

zTrip, one of North America's leading transportation providers, is seeking a dependable, detail-oriented, and customer-focused Transportation Operations Coordinator to join our team. In this vital role, you'll coordinate daily taxi operations, support drivers in the field, and help ensure passengers receive prompt, safe, and reliable transportation services.

If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career with a growing transportation company.

• Competitive pay
• Medical, dental, vision, and life insurance
• Paid Time Off (PTO) and holiday pay
• 401(k) with company match
• Career growth and advancement opportunities
• Stable, year-round employment
• Supportive and team-oriented workplace culture

Schedule: Monday-Friday | 8:00 AM-5:00 PM

• Assign and coordinate passenger trips to drivers for efficient and timely service
• Monitor transportation activity throughout the day and adjust schedules as needed
• Communicate trip details, service updates, and route information to drivers
• Help maintain on-time performance and service reliability
• Respond quickly to schedule changes, driver requests, and customer needs
• Assist in maximizing fleet efficiency and service coverage

• Serve as a primary point of contact for drivers, passengers, and internal departments
• Provide drivers with operational support, trip updates, and routing assistance
• Handle customer inquiries with professionalism and urgency
• Resolve service concerns and assist with problem-solving efforts
• Deliver outstanding customer service through clear and effective communication
• Support positive experiences for both drivers and passengers

• Maintain accurate trip records, reports, and operational documentation
• Monitor daily service performance and transportation activity
• Assist with tracking operational metrics and reporting requirements
• Collaborate with management to improve service efficiency and customer satisfaction
• Support company initiatives that promote operational excellence

• High School Diploma or GED required
• Previous experience in transportation operations, dispatching, scheduling, logistics, customer service, or call center environments preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to perform effectively under pressure in a fast-paced environment
• Strong attention to detail and problem-solving capabilities
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with transportation software, fleet management systems, or routing platforms is a plus

• Become part of one of North America's largest transportation networks
• Play a key role in supporting drivers and serving passengers
• Work in a dynamic environment where no two days are the same
• Join a collaborative team dedicated to service excellence
• Enjoy long-term stability and opportunities for career advancement
• Make a direct impact on the success of daily transportation operations