Merchandising Technician

Merchandising Technician

The Merchandising Technician is a front-line operational role within Volunteer Services & Merchandising at The University of Texas MD Anderson Cancer Center, supporting warehouse and fulfillment operations that enable patient, visitor, and institutional engagement at the Corder Street Warehouse and the 8080A El Rio Building. The role ensures accurate receiving, storage, movement, and fulfillment of Children’s Art Project merchandise, branded e‑commerce products, and Institutional Affairs inventory across warehouse locations.

• Salary:
  Minimum $41,000 – Midpoint $51,000 – Maximum $61,000
• Hourly Breakdown (40‑hour work week): $19.71 – Midpoint $24.52 – Maximum $29.33
• Work Location:
  
  8080A El Rio St
• Typical
  
  Work Schedule:
  
  7am – 4pm Monday‑Friday (may include after‑hours, overtime, and weekends as needed)

• Paid employee medical benefits (zero premium) starting first day for employees who work 30+ hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined‑benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness‑related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups

• Maintain a consistent sense of urgency and meet operational deadlines.
• Demonstrate accuracy in counting, documentation, labeling, and verification.
• Work independently with minimal supervision and collaboratively within a team.
• Maintain a clean, orderly, and safe work environment.
• Follow all safety procedures, including proper lifting, loading/unloading, equipment operation, and emergency protocols.
• Adapt to changing operational needs, schedules, and priorities.
• Demonstrate professionalism, reliability, and attention to detail.
• Maintain required certifications (e.g., forklift) and participate in additional training as needed.

Receiving & Inventory Control

• Receive, inspect, and process incoming shipments, verifying accuracy against purchase orders and packing lists.
• Unload freight using manual handling or mechanical equipment such as forklifts and pallet jacks.
• Count units, identify discrepancies, and report missing or defective items to appropriate leadership.
• Inspect customized products for conformity with original orders and elevate discrepancies as needed.
• Stock merchandise on shelves or pallets, ensuring systematic organization for accessibility and accurate identification.
• Conduct regular inventory counts and participate in cycle counts to maintain accurate stock levels and meet institutional requirements.
• Use POS (Counterpoint), inventory management systems, and cloud‑based tools to track inventory movement and maintain accurate records.
• Assist in organizing warehouse layout and maintaining adequate supply levels for warehouse and fulfillment operations.
• Maintain order and cleanliness in warehouse and fulfillment areas.

Fulfillment, Outbound Logistics & Operational Support

• Pick, pack, and prepare customer orders and product transfers accurately and efficiently for all retail channels, including mail, web, special events, and corporate accounts.
• Prepare outgoing shipments, maintain shipping station software, and coordinate with carriers to ensure timely deliveries.
• Conduct quality checks on outgoing orders to ensure accuracy and customer satisfaction.
• Load and unload delivery vehicles while adhering to safety protocols.
• Complete VSM Job Requests, including delivery of approved items for Institutional Affairs, patient amenities, and other IA needs.
• Pull and pack inventory for Gift Shop deliveries.
• Assist with facility notifications, equipment maintenance, and routine warehouse upkeep such as sweeping, recycling packing materials, and organizing supplies.
• Assist with supervising volunteers in daily tasks and maintaining a secure, clean, and safe work environment.

Equipment Operation, Safety &…