Return and Refurbishment Manager

We are seeking a Return and Refurbishment Manager to join our team.

You will share responsibilities in warehouse operations to ensure return processing and refurbishment efforts run smoothly and efficiently in a safe manner. Management of a small team is expected as well as being the liaison for the on-site contractors in the returns room. A successful candidate will be organized, efficient with their time, and take ownership of the area and processes.

Good communication (both written and oral) and collaborative skills are a critical skill in this role.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Ensure B2B and B2C returns are audited and credited within the stated deadline.
• Accurately inspect and confirm contents of returned items and log all discrepancies digitally.
• Responsible for all inventory associated with return room.
• Take ownership of all tickets / requests raised.
• Daily reporting of forecasted targets with management.
• Management and oversight of two full-time staff.
• Monthly invoicing of completed work.
• Management of associated costs of the returns room.
• Executing inventory is organized and prepared accurately and timely.
• Creation of SLAs, both written and recorded, of new and existing processes.
• Coordination with warehouse and operations.
• Ensuring the 3rd party contractors are compliant with requests and practices and act as the liaison for them.
• Adhere to all health and safety guidelines.
• Attention to detail is required.
• Must be available on weekends as needed.

• Excellent verbal and written communications skills.
• 1-2 years’ previous experience in a warehouse management role.
• Outside the box thinking is required to handle unique, multi-faceted problems.
• Strong Microsoft Suite experience and capability.
• Excellent organizational skills.
• Critical thinking capability.
• Ability to prioritize without routine oversight and direction.
• Team first attitude.
• Ability to delegate and hold others accountable.

Previous management experience is strongly preferred. This role is salary plus quarterly bonus.