Office Coordinator

Looking for a candidate with an MA background/experience - will be training MA staff.

This position is responsible for overseeing specified areas of the office in collaboration with the Clinic Manager. Primary responsibilities include ensuring patients receive friendly, efficient service and maintaining efficient flow of the overall office, working with other supervisors to achieve operational goals as defined by the practice leadership.

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Full time

Rotating Shift

• Ensure patients receive friendly, efficient service and supervise the medical reception staff.
• Plan and implement operational processes of the front desk department.
• Manage complex patient reception/medical records problems or insurance issues.
• Supervise day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures.
• Provide feedback to staff and resolve patient and staff issues.
• Communicate promptly with office leadership, providers, triage and staff regarding all issues impacting day‐to‑day operations.
• Develop clinical protocols to ensure compliance with federal regulations.
• Maintain and update staff schedules and PTO in the electronic timekeeping system, and approve or decline PTO requests in conjunction with the Clinic Manager.
• Organize training materials for new employees and keep materials up to date.
• Keep department staff informed on new guidelines and required information.
• Oversee ordering and maintenance of office supplies for the front office.
• Hire, train and conduct performance reviews for department staff.
• Assist in development and oversight of the office budget.
• Manage clerical audits, internal and external, for the office.
• Attend monthly Reception Leadership meetings and provide updates to staff and leadership.
• Maintain awareness of provider schedules and train staff to monitor daily schedules.
• Provide feedback to staff and maintain knowledge of office services, billing, and managed care basic services.
• Serve as go‑to for more complex and escalated issues.
• Support other offices, attend required meetings and training, and participate in committees.
• Assume additional duties as required.

• Create a positive, professional, service‑oriented work environment.
• Work effectively as a member of the office management team.
• Complete IHA’s “The Customer” training and adhere to IHA’s customer service standards.
• Maintain knowledge of office services and use of all relevant equipment, computer and manual systems.
• Maintain strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Serve as a role model, demonstrating exceptional ability and willingness to take on new responsibilities.
• Embrace new ideas and respect cultural differences.
• Use resources efficiently.
• Maintain appropriate licensure/certification and continuing education credentials.

Performance that meets or exceeds IHA CARES Values expectations as outlined in the IHA Performance Review document.

• Education:
  
  High school graduate or equivalent with applicable college coursework or seminars in management and supervision;
  Associate’s or Bachelor’s degree preferred.
• Credential:
  Medical Assistant certification through one of the following agencies:
  American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Health career Association (CCMA), National Association of Health Professionals (NRCMA), or…