Coordinator, Inside Sales

# Coordinator, Inside Sales Howell, MI 48843## Overview Category Sales ## Description
** Who we are...
** We deliver tailored solutions with trusted service, exceptional quality, and industry-leading speed. Our team partners closely with customers to understand project needs, craft custom doors and frames, and deliver results—often in two weeks or less.

With deep expertise and a strong commitment to reliability, we help customers stay on schedule and solve challenges across industries including healthcare, hospitality, education, and retail.

We’re a collaborative, hands-on team that thrives in a fast-paced environment. If you’re looking to make a meaningful impact and be part of a company that values speed, service, and quality, we invite you to join us and help lead the way.
*
* Key Responsibilities:

*** Provide resolution to basic customer requests including, but not limited to sample requests, order documentation inquiries (open and invoiced), introductory product knowledge, website/e-tool navigation, understand account service structure and where to retrieve account information.
* Actively identifies and communicates opportunities for organizational growth, process improvement, and enhanced customer engagement, contributing to the long-term success of the company.
* Demonstrates a strong commitment to our core values in all interactions, decisions, and contributions, fostering a positive and values-driven workplace culture.
* Maintain clear and professional communication via phone and email.
* Answer incoming customer phone calls in a professional manner while maintaining appropriate phone metrics and KPIs.
* Identify and correct issues within customer estimates or orders
* Develop a general understanding of hardware templates and applications, warranty claim process, and manufacturing limitations and specifications.
* Follows established internal escalation protocols to address procedural challenges, collaborating with relevant teams to ensure efficient issue resolution
* Maintain a collaborative and team-oriented work environment.
* Adhere to all company safety and environmental regulations.
* Available to work occasional weekends and extended hours during the work week as needed, as well as being flexible to schedule changes.
* Potential for travel at a minimal capacity for training purposes.
* Perform other duties as assigned by the Inside Sales Supervisor to ensure positive customer experience.## Qualifications
** Skills and

Competencies:

*** Demonstrates the ability to adjust to shifting priorities, new processes, and evolving business needs in a fast-paced environment.
* Strong verbal and written communication skills.
* Ability to handle stressful situations and difficult customers calmly and professionally.
* Strong organizational and multitasking abilities while maintaining a high level of attention to detail.
* Proven ability to work independently and collaboratively in a fast-paced environment while meeting daily benchmarks
* Proficiency in Microsoft Office 365 suite of applications (examples: Outlook, Word, Excel).
* Strong foundational math skills with an emphasis on working with decimals, fractions, discounting, and the ability to accurately read and interpret rulers and measurements.
* Metal experience preferred.
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* Education & Experience:

*** 1–2 years of customer service experience preferred.
* High school diploma or equivalent required
* Associate degree or combination of relevant experience in door and/or frame construction experience, building supplies industry or manufacturing preferred.
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