Service Coordinator

Service Coordinator

The Service Coordinator manages day‑to‑day customer shipments by reviewing and updating multiple customer portals, ensuring orders are processed accurately and on time. This role serves as a key liaison between internal teams and major automotive customers, coordinating order changes, launches, and capacity planning while maintaining clear, professional communication. The Service Coordinator also supports logistics and dispute resolution activities, contributing to efficient operations in an automotive manufacturing environment.

• Review customer portals daily for incoming orders and overnight order changes from multiple automotive customers, including those with different processes and requirements.
• Analyze new and updated orders to confirm quantities, timing, lead times, and capacity, and communicate relevant information to internal teams as needed.
• Act as a liaison between internal departments and customers, clearly communicating order status, constraints, and action plans.
• Support new product launches by working with internal teams to understand how programs were quoted, including lead times, quoted capacity, and other key parameters, and then manage these details in customer portals.
• Monitor customer requests for changes in order volumes, assess feasibility based on agreed notice periods and capacity, and communicate any constraints or alternative plans back to customers in a timely and professional manner.
• Submit and manage logistics‑related disputes, including investigating issues, documenting findings, and coordinating resolutions.
• Coordinate closely with project managers, shipping, and scheduling departments to ensure shipments align with customer requirements and internal capabilities.
• Use Microsoft Office tools, including Excel and Word, to track, document, and report on orders, changes, and logistics activities.
• Work within an MRP system to review, update, and maintain accurate order and production data.
• Collaborate with quality, engineering, production, and management teams to resolve issues and support continuous improvement in order fulfillment and customer service.
• Maintain a high level of detail orientation when reviewing orders, portal updates, and documentation to minimize errors and delays.
• Respond to shortage notifications or tickets in customer applications by confirming next shipment timing and documenting responses.
• Continuously learn new customer portals, processes, and tools to support evolving customer and business needs.

• Experience working in an automotive manufacturing environment.
• Experience working within an MRP system, SAP preferred.
• Proficiency with Microsoft Office, including Excel and Word.
• Strong customer service skills with the ability to act as a liaison between internal teams and external customers.
• Ability to communicate effectively with multiple departments, including quality, engineering, production, and management.
• High attention to detail when reviewing orders, portal updates, and documentation.
• Comfort working with electronic customer portals and handling electronic order data.
• Ability and willingness to learn new systems, portals, and processes.

• Experience with SAP.
• Experience with Electronic Data Interchange (EDI).
• Degree in a relevant field.
• Demonstrated enjoyment of learning new tools, processes, and customer systems.
• Ability to manage multiple tasks and priorities in a fast‑paced automotive environment.

This role is based in an automotive manufacturing environment and follows a Monday through Friday schedule, typically from 8:00 a.m. to 5:00 p.m. The position involves regular use of customer portals, an MRP system, Microsoft Excel and Word, and may include working with SAP and EDI tools. Every other weekend, the Service Coordinator signs into an application in the morning to check a specific customer portal;

if there are no issues or shortage tickets, no further work is required, and if a shortage ticket appears, the coordinator responds in the app with the timing of the next shipment and then the task is complete. The work environment emphasizes collaboration with…