Insurance Customer Service Rep

Job Description

Cullen Hayes State Farm Insurance proudly serves the community of Howell, Michigan, and the surrounding areas. With more than 21 years of experience with State Farm, our agency focuses on helping individuals, families, and businesses find the right coverage for their needs. We take a relationship-first approach, helping clients understand their options and make confident decisions about their protection and financial future.

Our office culture is built around teamwork and learning to do things the right way. Employees enjoy a close-knit work environment where collaboration, continuous education, and personal development are encouraged.

We’re seeking an organized and service-focused Insurance Customer Service Representative to support our clients and sales team. This role focuses on assisting customers with policy questions, providing account support, and helping ensure clients receive a high level of service throughout their relationship with the agency. This position offers hands‑on training, mentorship, and opportunities for long‑term career growth. Successful team members may advance to sales or office management roles as they continue developing their skills within the agency.

• $30,000-$50,000 base salary based on experience
• Monday‑Friday schedule with evenings and weekends off
• Paid time off, paid holidays, and paid sick leave
• Career growth and advancement opportunities
• Monthly stipend for benefits of your choice

If you enjoy helping people and working in a team‑oriented environment,
apply today!

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Tuition Reimbursement
• Mon‑Fri Schedule
• Career Growth Opportunities
• Evenings off
• Weekends off
• Bonus Opportunities
• Warm Leads Provided
• Licensing Assistance
• Work-Life Balance
• Holidays Off
• Paid Holidays
• Professional Development
• Advancement Opportunities
• Mentorship
• Continuing Education Opportunities
• Ongoing Training Seminars
• Performance Bonuses
• Professional Work Environment
• Team Building Activities
• Paid Parking
• Equipment Provided
• Office Snacks and Coffee
• Paid Sick Leave
• Personal Workspace
• Active Community Involvement
• Monthly Benefit Stipend

• Provide excellent customer service to agency clients
• Make outbound calls to assist clients and support agency activity
• Assist the sales team with service‑related tasks
• Generate referrals and encourage online reviews
• Maintain organized client records and follow up when needed

• Active insurance license required
• Organized, reliable, and detail‑oriented
• Strong communication and customer service skills
• Goal‑driven with the ability to manage daily tasks
• Comfortable working in a collaborative team environment