2nd Shift Customer Service Associate

About Us

We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.

A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with Service Titan is strongly preferred, as this role requires hands-on management of the dispatch board. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.

• Manage incoming calls to identify, assess, and meet the diverse needs of our customers
• Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc
• Dispatch and schedule
• Keep accurate records of customer interactions
• Follow established department procedures, guidelines, and policies
• Serving our external and internal customers with urgency and grace

• Strong phone contact handling
• Dispatch experience
• Bilingual (Spanish) is helpful
• Familiarity with MS Office
• A heart to serve a variety of personalities and (potentially difficult) circumstances
• Ability to multi-task
• Ability to Prioritize
• Willingness to go the extra mile when engaging customers
• Responsible to close up the office

• We will provide quality service along withqualitycustomer experience.
• Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
• Track & Dominate Your Scorecard
• Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities

• Push others to be better. Support our teammates and help create a culture of continuous growth and leading
• Lifelong Learner & Growth-Minded
• You are always improving and learning from others.
• You actively seek out mentorship, coaching, and new techniques to sharpen your edge

• Competitive pay structure
• Opportunity to directly influence revenue and operations
• Career Growth Opportunities- we promote from within!
• A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.
• Best-in-Class Training & Coaching- we invest in your success.
• Industry-Leading Products & Services

If you're a highly competitive, self-driven leader ready to Grow our Water Treatment and Plumbing Service, we want to talk to you.