FWS: Helpdesk Assistant Student Worker

Position:FWS:
Helpdesk Assistant Student Worker

Location: Howell, MI

Job :135

# of Openings:0

The Helpdesk Assistant will serve as a frontline support resource for Cleary University students, faculty, and staff. This role provides entry-level technical support and service, fostering a responsive, respectful, and solutions‑oriented experience for campus technology users. As a student role, it is also a learning opportunity aligned with the values of The Cleary Mind — fostering clarity, communication, critical thinking, and confidence through practical experience in a collaborative professional environment.

• Customer Service & Support
  • Greet and assist users with courtesy, empathy, and active listening.
  • Troubleshoot common technical issues (e.g., password resets, printing, basic software/hardware problems).
  • Log and track support tickets and escalate unresolved issues to full‑time IT staff.
• Technology Operations
  • Set up and maintain basic classroom or lab equipment as directed.
  • Assist with installing software updates, system checks, and inventory.
  • Help maintain a clean, organized, and functional helpdesk area.
• Documentation & Knowledge Management
  • Actively work from and contribute to a dynamic internal knowledge base specifically designed for this role.
  • Create, revise, and update step‑by‑step guides and process documents that support recurring helpdesk tasks.
  • Ensure all documentation reflects current systems and procedures, providing clarity for future Helpdesk Assistants.
  • Embrace the responsibility of building a shared resource that empowers others—demonstrating collaboration, clarity, and confidence through documentation.
  • Communicate effectively and professionally with diverse users.
  • Contribute to helpdesk guides and FAQs that reinforce consistent service.
  • Participate in team meetings and training to continually grow your capabilities.
• Learning & Growth (Aligned with The Cleary Mind)
  • Approach tasks with clarity—understanding both the goal and the impact.
  • Develop confidence in resolving issues and taking initiative.
  • Use creativity and critical thinking to solve technical problems.
  • Show collaboration by contributing to a team that supports the whole campus.

• Enrolled Cleary University student eligible for Federal Work‑Study funding.
• Basic knowledge of common technologies:
  Windows/Mac OS, Microsoft Office, and email.
• Strong interpersonal and communication skills.
• Punctual, reliable, and able to maintain confidentiality.

• Interest in IT, business, cybersecurity, or a related field.
• Experience in customer service or technical support (can be informal or classroom‑based).
• Willingness to learn new software platforms and support systems.

This role is designed to develop workforce‑ready competencies and reinforce The Cleary Mind’s principles. You'll gain real‑world experience in troubleshooting, communication, documentation, and teamwork—skills that support all disciplines, whether your future lies in business, tech, or leadership. You will also leave behind a legacy of clear documentation that will guide and uplift those who follow in your footsteps.

Compensation:
Federal Work‑Study Eligible;
Hourly wage per FWS guidelines

Hours:

Part‑time; up to 20 hours per week during academic sessions