Project Manager, Operations Manager, Healthcare Management

Position: 911 Project Manager
Livingston County was named a 2025 Top Workplace by the Detroit Free Press! Based solely on employee feedback, the Top Workplace title is a badge of honor for the County. With over 700 employees serving within 18 departments, 6 elected offices, and 3 Courts, Livingston County's top priority is providing effective and efficient services that improve the quality of life for all of our residents.

Position Summary:

Under the supervision of the Director of 911, the Project Manager- 911 position is responsible for leading the planning, coordination, and implementation of mission-critical public safety communications projects, with a primary focus on Next Generation 911 (NG911) services. This position oversees the technological operations and infrastructure for county and non-county public safety agencies, ensuring compliance with applicable laws and industry standards.

The role involves cross-agency collaboration, vendor and contract management, and the integration of advanced emergency communication systems to support effective and reliable 911 service delivery throughout Livingston County.

Benefits:

* Retirement plan includes a 401a with up to 8% employer contribution

* Comprehensive Medical, Pharmacy, Dental & Vision

* Optional HSA with an employer match

* Optional Voluntary 457 Deferred Compensation plan

* Short-term & Long-term disability & Basic Life & AD&D insurance

* Health & Dependent Flexible Spending Accounts

* Paid vacation, sick days & 13 holidays. Unused vacation and sick time rolls over

* Tuition Reimbursement

* Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment.

* Voluntary benefits such as Pet Insurance, Accident, Critical Illness, Hospital & Whole Life policies

* Employee assistance program

* Pro-rated based on DOH

Pay Rate Information:

The 911 Project Manager position is a non-union, non-exempt position and starting pay is $41.38/hr this position is eligible for step pay increases within our Non-Union Grade 11 Wage Scale. Top end of the wage scale for this position is $52.42/hr.

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

* Oversees mission-critical emergency communications projects, including system design, software development, hardware deployment, and system integration. Leads inter-departmental collaboration and communication to drive projects forward.

* Ensures all non-county public safety agencies' technological operations, as they relate to 911 service delivery, are compliant with applicable federal, State, and local laws, rules, and regulations related to NG911.

* Ensures all non-county public safety departments' equipment is in working order and maintained as it relates to the delivery of 911 services.

* Works closely with the County's IT Department and the systems support administrator to manage a variety of 911 infrastructure projects such as Logis, CAD, Bryx, WSI technology upgrades, and NG911 projects.

* Works on large and complex renovation projects, while leveraging project management best practices to drive continuous improvement and ensure high-quality outcomes.

* Reviews and/or develops various statistical and departmental reports regarding technological operations to ensure appropriate processes and outcomes. Monitors compliance with applicable laws, rules, and regulations, and investigates current trends in 911.

* Works closely with the County's IT Department to ensure all active public safety SIM cards paid for by 911 Central Dispatch are being used appropriately.

* Advises the local public safety agencies about the best practices and technology for the delivery of 911 services.

* Coordinates the preventative maintenance of the public safety fire and EMS paging system, which is located at communication tower sites throughout Livingston County.

* Meets with local public safety officials to keep them informed, involved, and to ensure their expectations are managed.

* Coordinates vehicle and equipment repair and preventative maintenance services to obtain maximum utilization and prevent operational delays in the department's response to tower and equipment outages across the county. Coordinates with LETS for vehicle and equipment purchasing. Responsible for the research, development, implementation, and maintenance of 911 vehicle mobile systems through a wireless internet structure.

* Participates in the departmental accreditation process as directed.

* Participates in community events and with organizations to promote the department's 911 image and programs.

* Attends monthly meetings of police, fire, and EMS professionals to provide updates and answer questions.

* Keeps abreast of legislative and regulatory developments, new administrative techniques, and…