Sales Associate II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we create timeless, high‑quality products for customers around the world.

The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

• 1+ years of sales experience, preferably in luxury retail; knowledge of fashion trends and competitors.
• Experience operating POS and basic computer proficiency (iPad, laptop, mobile POS); ability to use walkie‑talkie and read price/release sheets.
• Strong English language proficiency.
• Ability to work in a fast‑paced environment.
• Preferred: luxury retail background, social media savvy, experience with livestream shopping or video demos, clienteling and data acquisition skills.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom.

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, high‑traffic retail days, and public holidays.

• Courage:
  Provides current, direct, complete, actionable feedback.
• Creativity:
  Generates new, unique ideas and connects unrelated concepts.
• Customer Focus:
  Dedicated to meeting customer expectations and using customer information to improve services.
• Dealing with Ambiguity:
  Adapts to change, acts without full picture, handles risk.
• Drive for Results:
  Consistently exceeds goals, bottom‑line oriented.
• Interpersonal Savvy:
  Builds rapport and effective relationships.
• Learning on the Fly:
  Learns quickly, experiments for solutions.

• Strategic Agility:
  Sees ahead, anticipates future trends, creates strategies.
• Developing Direct Reports and Others:
  Provides challenging tasks, development discussions.
• Building Effective Teams:
  Creates morale, shares wins, fosters open dialogue.

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

$15.00–$19.25 per hour.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on applicants’ or employees’ qualifications and are made without regard to protected characteristics prohibited by applicable law.