Account Manager

Account Manager

Full Time Sales Catrell ST, Howell, MI, US

Salary Range: $58,000.00 To $75,000.00 Annually

Howell, MI -- Full-Time, In Office. Remote may be considered for someone with Fixture Sales Experience

6/10/2026

Account Managers are the engine of our customer relationships; they turn first-time buyers into long-term partners and identify the growth opportunities others miss. The Account Manager is responsible for managing and growing a portfolio of key customer accounts within the fixture sales division. This role serves as the primary point of contact for assigned customers, ensuring a high level of service, driving revenue growth, and maintaining long‑term relationships.

Account Managers oversee larger, more complex quoting and project needs while coordinating with internal teams to deliver a seamless customer experience. They are also responsible for transitioning accounts to Sales Coordinators when appropriate, ensuring continued support and efficiency.

• Serve as the primary point of contact for assigned accounts, plus newly onboarded accounts from Business Development Representative(s).
• Build and maintain strong, long-term customer relationships
• Conduct regular business reviews and check‑ins to ensure customer satisfaction
• Act as the customer advocate internally to ensure needs are met
• Prospecting/Pipeline input – Identify and flag expansion opportunities to Business Development Representative(s)

• Drive organic account growth with a target of 15% annually
• Identify upsell and cross‑sell opportunities across fixtures, installation, counters, electrical, and graphics
• Monitor accounts activity and proactively address risks to retention
• Support post‑delivery follow‑up to ensure customer satisfaction and repeat business
• Manage and respond to larger, more complex quote requests from project managers, buyers, and multi‑location customers
• Perform estimating, including store layouts and fixture recommendations
• Utilize tools and internal systems to generate accurate and timely quotes
• Ensure pricing aligns with margin expectations and company guidelines
• Expectation to maintain accurate CRM records.

• Monitor and communicate inventory availability using external tools
• Collaborate with operations and supply chain teams to ensure order feasibility and timelines
• Set clear expectations with customers regarding lead times and availability

• Delegate smaller, one‑off quote requests and routine transactional work to Sales Coordinators
• Strategically leverage Sales Support Coordinators to scale bandwidth, ensuring every customer gets the right level of attention at the right time.
• Ensure proper documentation and communication during all handoffs
• Manage post‑delivery follow‑up and customer satisfaction
• Handle and oversee RMA (Return Merchandise Authorization) processes
• Resolve customer issues efficiently while maintaining strong relationships

• Consistently grows key accounts while maintaining strong relationships
• Anticipates customer needs and proactively provides solutions
• Balances strategic account management with efficient delegation
• Maintains high customer satisfaction even through challenges (delays, RMAs, etc.)
• Keeps accounts organized, documented, and positioned for long‑term success

• Achieve 10%-20% annual revenue growth.

• Convert 50%-75% of quoted opportunities into closed business.

• 90% satisfaction rate.

The Account Manager plays a vital role in protecting and growing Display Max’s customer base by turning transactional relationships into long‑term partnerships. This role serves as the bridge between the customer and the organization — ensuring customers receive responsive communication, accurate solutions, and a consistent experience throughout every stage of their projects.

As one of the primary faces of Display Max to existing customers, the Account Manager helps drive repeat business, customer retention, and organic…