Field Service Technician

Location: Howell, MI
Travel: Up to 75% (Domestic & International)
Job Type: Full-Time

MS Ultrasonic Technology is seeking a highly skilled and customer-focused Service Technician to support the installation, maintenance, troubleshooting, and repair of advanced ultrasonic welding and punching equipment. This is an exciting opportunity for a hands-on professional who enjoys solving complex technical challenges, traveling to customer sites, and working with cutting-edge manufacturing technology.

If you thrive in a fast-paced environment and have a strong background in mechanical assembly, electrical systems, and machine troubleshooting, we'd love to hear from you.

As a Service Technician, you will play a critical role in ensuring our customers receive exceptional technical support and service.

Responsibilities include:

• Travel to customer facilities to perform equipment installations, startups, repairs, and maintenance.
• Diagnose and resolve mechanical, electrical, and pneumatic equipment issues.
• Build strong relationships with customers, distributors, and sales representatives.
• Deliver outstanding customer service while serving as a trusted technical resource.

• Perform mechanical and electrical assembly of ultrasonic welding and punching systems.
• Assemble, align, fit, and test machine components and assemblies.
• Build and wire electrical control panels.
• Complete electrical wiring according to schematics and engineering drawings.
• Install and connect Allen-Bradley, Siemens, and other control systems.
• Perform pneumatic plumbing and machine adjustments.
• Conduct welding feasibility studies and testing.

• Troubleshoot electrical, mechanical, and pneumatic systems.
• Repair, calibrate, and rework assemblies to meet operational specifications.
• Inspect equipment and components for quality and conformance.
• Verify dimensions and tolerances using precision measuring instruments.
• Document test results, repairs, and service activities.

• Assist with processing orders, inventory tracking, invoices, and service-related documentation.
• Monitor service projects to ensure customer expectations and deadlines are met.

• Mechatronics Technician Journeyman Card or comparable technical certification.
• 2-5 years of machine building experience in automotive or similar industrial environments.
• 2-5 years of experience wiring, installing, and troubleshooting industrial machinery.
• Strong knowledge of electrical, mechanical, and pneumatic systems.
• Ability to read and interpret blueprints, wiring diagrams, and technical drawings.
• Experience safely operating machining equipment such as mills, lathes, saws, and welders.
• Excellent communication and customer service skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Ability to work independently and collaboratively in demanding environments.

• Additional technical certifications in automation, controls, electrical systems, or related fields.
• Experience with Allen-Bradley and Siemens controls.
• Field service experience supporting industrial manufacturing equipment.

This role includes approximately 75% travel (25% local & 50% overnight), offering the opportunity to work with customers throughout North America and internationally, including:

• Canada
• Mexico
• Germany (occasionally)

If you enjoy travel and solving technical challenges in a variety of manufacturing environments, this role offers a unique and rewarding experience.

• Ability to lift up to 50 pounds.
• Ability to stand, walk, bend, reach, climb ladders, and work around industrial equipment.
• Capability to inspect, repair, and troubleshoot machinery in manufacturing environments.
• Ability to perform effectively in high-pressure situations and meet customer expectations.

• Work with advanced ultrasonic manufacturing technologies.
• Opportunity for domestic and international travel.
• Diverse, hands-on technical work with minimal routine.
• Exposure to innovative automation and machine-building projects.
• Collaborative team environment with opportunities for professional growth.

MS Ultrasonic Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status.