Office Manager

Benefits

• Bonus based on performance
• Competitive salary
• Training & development
• Paid time off
• Vacation
• Company credit card
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

Administrative professionals:
If you have a customer service background and an engaging personality, this Office Manager role at Ace Handyman Services offers a chance to combine sales and scheduling in a growing national company.

As an Office Manager, you will facilitate calls to educate customers on services, manage the daily schedule of craftsmen, and provide logistical support for material ordering and scheduling efficiencies.

• Respond to job leads in a timely manner
• Coordinate the schedule and material ordering for multiple craftsmen and projects
• Handle customer service issues as they arise
• Answer phones, review inbound emails, respond to customer calls and online leads in a timely manner
• Keep field staff updated on schedule changes and communicate adjustments as needed
• Partner with owner on hiring, training and evaluating the craftsman
• Work with field manager to ensure adequate new craftsman shadowing assignments before assigning solo projects
• Utilize dispatching & schedule management software
• Return customers calls as needed and follow up with past customers
• Develop and lead AHS Jersey Shore Safety Team and ensure safety metrics tracked and safety manual is kept updated
• Assist the owner on other duties as assigned
• Build positive relationships with leadership, office staff, craftsmen, customers, subcontractors and suppliers
• Stay current on latest software and AHS best practices for office to drive process efficiencies
• Audit job invoices and paperwork to ensure full billing, including accurate labor hours, package prices and materials costs; drive high booking rate and labor hours per day to maximize income for craftsmen and profit; ensure accounts receivable are kept below target level
• Perform paperwork and filing duties
• Assist in solving operational logistics to ensure a smooth customer journey
• Write thank you notes as follow-up to each work order
• 11 Month Warranty Calls Personnel
• Manage Craftsman/Apprentice time off requests and Web Scheduler accommodations
• Dispatch work orders at the end of each day
• Conduct phone interviews with potential employees, then participate in face-to-face interviews
• Conduct new hire orientation
• Maintain employee records and communicate changes to PEO
• Solve operational problems as they happen
• Receive & check in all work invoices
• A/R – prepare invoices, follow up letters, and work with Green Flag Recovery for severely past due invoices; authorize & create payment agreements on rare occasion necessary
• Monitor & order office supplies & marketing supplies as needed
• Prepare daily bank deposits
• Assist with monthly staff meetings
• Face-to-Face networking (8-10 hours per week)
• Update daily Facebook posts
• Maintain Yodle/Centermark Dashboard including photo upload, offers tool management, reviews tool management
• Design quarterly existing customer marketing piece

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multitasking skills; excellent verbal and written communication, interpersonal skills, a solution-focused attitude and agility are essential.

• High school diploma or GED
• 3‑5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills; ten‑key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Basic understanding of sales and marketing, a plus
• Quick Books Online or other accounting knowledge, a plus
• Customer‑facing experience, a plus
• Service Titan experience is a major plus

Compensation: $55,000.00 - $60,000.00 per year