Treatment Supervisor Coordinator

Overview

Are you ready to work in a practice where every child is treated with compassion, every family feels welcomed, and every visit is designed to create a positive dental experience.

At Dentistry for Children, we believe that empathy, teamwork, and exceptional patient care are at the heart of everything we do. As a proud partner of Chord Specialty Dental Partners, you'll have the support, resources, and opportunities needed to thrive while helping us deliver outstanding care to the communities we serve.

How does this shape your job experience?

We combine our individuality and child-centered dental expertise to practice group dentistry to create healthy smiles and positive experiences that last a lifetime. By working together as one team, we provide compassionate, high-quality care tailored to the unique needs of every child and family.

Position Summary

The Treatment Coordinator Supervisor serves as the operational leader of the orthodontic department and is responsible for driving clinical excellence, operational efficiency, team performance, and business growth. This role partners closely with the orthodontist(s), Operations Manager, and regional leadership to ensure an exceptional patient experience while achieving departmental production and performance goals.

The Treatment Coordinator Supervisor leads a dedicated orthodontic team that travels together across multiple locations within theregion, providing consistent coverage, treatment coordination, and orthodontic leadership at each site.

The Treatment Coordinator Supervisor oversees daily operations, optimizes provider schedules acrossall locations, drives treatment acceptance, and monitors key business metrics to ensure the continued growth and success of the orthodontic program region wide.

Essential Responsibilities

• Lead the day-to-day operations of the orthodontic department to ensure efficient workflows and exceptional patient care.
• Supervise orthodontic administrative and clinical support staff while fostering a culture of accountability, teamwork, and continuous improvement.
• Manage multi-site scheduling to align patient volume with team's location rotation
• Conduct daily team huddles and communicate operational priorities.
• Monitor departmental readiness, inventory, equipment, and compliance with OSHA, HIPAA, and infection control standards.
• Support recruitment, onboarding, training, coaching, and performance management oforthodontic team members.
• Serve as the operational leader for the orthodontic department in the absence of the Operations Manager

Business Performance & Growth

Own the operational performance of the orthodontic department by monitoring and improving key performance indicators, including:

• Daily and monthly production
• Treatment starts
• Treatment acceptance percentage
• Consult-to-start conversion
• Provider productivity
• Schedule utilization
• Unscheduled treatment plans
• Consult backlog
• No-show and cancellation rates

Develop and implement action plans to improve departmental performance and achieve organizational goals.

Partner with Operations Leadership and Marketing to support initiatives that increase orthodonticgrowth through patient referrals, same-day consult opportunities, community outreach, and internalreferral programs.

Patient Experience & Treatment Coordination

• Conduct orthodontic consultations with patients and families.
• Collaborate with the orthodontist to develop and present comprehensive treatment plans.
• Educate patients regarding treatment options, expected outcomes, insurance benefits, and financial arrangements.
• Present financial options confidently to maximize treatment acceptance.
• Follow up on pending treatment plans and unscheduled cases.
• Maintain ongoing communication with patients throughout treatment to ensure a positive patient experience.
• Resolve patient concerns promptly and professionally.

Financial Oversight

• Ensure financial agreements are completed accurately and in accordance with company policies.
• Monitor insurance authorizations and treatment plan approvals.
• Oversee outstanding treatment plans and payment arrangements.
• Maintain accurate documentation and reporting related to orthodontic financial performance.
• Partner with leadership to identify opportunities to improve revenue capture and operational efficiency.

Provider Partnership

• Serve as the primary operational partner for the orthodontist(s).
• Collaborate with providers to optimize scheduling templates and maximize clinical efficiency.
• Anticipate operational challenges and implement solutions that improve provider productivity and patient flow.
• Maintain consistent communication regarding departmental goals, scheduling opportunities,and workflow improvements.

Team Leadership & Development

• Train, mentor, and develop orthodontic team members.
• Provide coaching and performance feedback to promote accountability and professional growth.
• Support employee engagement and foster a positive, collaborative workplace culture.
• Identify operational challenges and implement process improvements to enhance…