MSP IT Team Lead — Hybrid, Service Desk; –Techs
Job in
Howell, Monmouth County, New Jersey, 07731, USA
Listed on 2026-07-27
Listing for:
Franklin Fitch
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Project Manager, HelpDesk/Support
Job Description & How to Apply Below
Franklin Fitch in Howell Township, NJ is seeking an IT Team Lead to guide 1-2 pods of Service Desk technicians (10-20 staff) in a hybrid role. This people-focused operations position rewards strong leadership and SLA discipline.
You’ll mentor Pod Leads, balance workload, and ensure staffing for ticket and call queues while monitoring metrics like response times, CSAT, and escalations. MSP experience is mandatory; candidates should have 3–4 years in IT with leadership duties and solid
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