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IT Helpdesk Specialist - First-Line Support
Job in
Howell, Monmouth County, New Jersey, 07731, USA
Listed on 2026-08-01
Listing for:
Tech Keys Llc
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Tech Keys Llc in Howell Township, NJ is seeking a Tier I Support Technician to be the first point of contact for customers and employees needing technical help. You will handle calls, emails, and chat inquiries, perform basic troubleshooting, document resolutions, and escalate complex issues to Tier II when needed.
A strong customer service orientation is essential. The role emphasizes accurate ticketing, adherence to SLAs, and helping users with passwords, access, and standard IT tasks while
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