Medical Malpractice Account Manager

Responsibilities

• Serve as the primary liaison between healthcare clients and internal teams
• Build and maintain long-term, trusted relationships with key stakeholders
• Conduct regular account reviews to assess performance, needs, and opportunities
• Develop and execute account plans to meet client objectives and company revenue goals
• Identify upselling and cross‑selling opportunities while maintaining compliance with healthcare regulations
• Coordinate onboarding, implementations, and ongoing service delivery
• Resolve client issues in a timely and professional manner
• Ensure service levels and performance metrics are met or exceeded
• Stay current on healthcare industry trends, reimbursement models, and regulatory changes
• Educate clients on relevant product or service updates
• Experience working with hospitals, physician groups, health plans, or healthcare vendors
• CRM experience (Salesforce or similar platforms)
• Relationship‑building and client advocacy
• Strategic thinking and problem‑solving
• Ability to manage multiple accounts and priorities
• Data‑driven decision making
• Cross‑functional collaboration
• Monitor contract utilization, renewals, and expansions

• Minimum High School degree
• Must be licensed or willing to obtain license
• Microsoft suite of products, AMS
  360 experience a plus
• Must be able multi‑task while maintaining accuracy
• Must be detail‑oriented
• Accuracy in this position is critical
• Must have strong time management skills
• Able to prioritize and meet deadlines
• Must be able to work in a fast‑paced environment

• Compensation: $80,000/yr.
• Company paid life insurance, long‑term and short‑term disability
• Medical, dental, vision and FSA/HSA plans
• 401(k) with company match
• Additional voluntary benefits including critical illness, accident insurance, hospital indemnity and supplemental life insurance, legal and identity protection, and pet benefits
• Generous PTO

The Hilb Group is an equal opportunity employer and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero‑tolerance policy for all forms of harassment in violation of federal, state, and local laws.