Service Advisor

Duration: 12 Months (Possibility of conversion)

Location:
Hubbard, OH 44425

Work Arrangement:
Onsite

Employment Type:
Contract-to-Hire

Domain:
Manufacturing/ Automotive

Pay Rate: $20–$23/hr W2

Final date to receive applications:
Last date for receipt of applications July 31, 2026

• This role involves a wide range of responsibilities, including answering customer phone calls, dispatching service calls, coordinating repair and scheduling needs with the onsite team, and processing invoices for completed repair orders.
• The ideal candidate must be highly organized, possess strong communication skills, and work effectively in a team-oriented environment.

• Customer Focused
• 2-4 Years Experience in Automotive industry; preferably diesel.

• Serves as first point of contact with customers to promote quality customer service and assist with increasing business within the branch location

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Assesses customers’ needs and gathers pertinent information. Creates basic work orders in appropriate systems. Provides some status updates to customers, as requested.

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manage conflict - Handling conflict situations effectively, with a minimum of noise. Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Client's published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Technical Escalation - Obtains technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

AI Usage Policy:
Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.