Center Manager

Center Manager (Project Management)

Objective of the Position:
To oversee and coordinate the daily activities of the center, ensuring consistent service delivery, volunteer engagement, and adherence to organizational policies and direction provided by the Womens Programs Administrator.

Reports to:

Womens Programs Administrator

Supervises:
Office Assistants, Client Advocates, and Program Mentors

Status: part-time, hourly non-exempt

Scheduled

Hours:

Mondays 10:30 am 6:30 pm / Tuesdays 9:30am 5:30pm / Thursdays 9:30am 5:30pm

Education & Experience:

Bachelors degree in nursing, management, ministry, or related experience equivalent desired

Skills:

Staff & volunteer management, excellent written and verbal communication skills, detail-oriented, organized, proficient in Microsoft Office, and general knowledge of computer systems

Qualifications:

• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Lord and Savior
• Exhibit a strong commitment and dedication to the pro-life position
• Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and the policies and procedures of Hope Rising
• Be able to respect and keep information confidential
• Complete the volunteer orientation and position training
• Be able to carry out responsibilities with little or no supervision
• Be able to provide spiritual leadership, discipleship, and support to volunteers
• Be able to commute to all centers

Essential functions:

• Ensure that prayer is an integral part of the day-to-day operation of the pregnancy center site
• Work with supervisors to execute strategic plan objectives to accomplish the ministry goals of the organization
• Provide managerial direction for all Client Advocates, Office Assistants, and Program Mentors
• Ensure that policies and procedures are followed to provide quality service to clients
• Communicate the needs of the center with the Womens Programs Administrator
• Oversee the management of file systems, Ekyros charting, inventories, client follow-up, and other operations
• Ensure that the center site is clean and well-maintained
• Oversee the data entry of client information
• Conduct written and oral evaluations of Office Assistants, Resource Manager (if applicable) & female Client Advocates every year
• Coordinate appreciation activities and events for volunteers under the direction of the Womens Programs Administrator
• Inform the Womens Programs Administrator, Director of Program Strategy, and Executive Director of any problems that could impact the organization as a whole, internally, or publicly
• Interview all prospective female Client Advocate volunteers with the Womens Programs Administrator
• Oversee Client Advocates regarding professional telephone manners, scheduling of appointments, reception of clients, intake, follow-up, accurate record keeping, and adherence to the Hope Rising policy and procedures
• Ensure adequate coverage for client visits with Client Advocates and Office Assistants
• Maintain client appointments in eKyros
• Serve as back-up for Client Advocates
• Perform pregnancy testing when nurses are not available
• Communicate relevant client testimonies to the Director of Partner Development
• Oversee budget expenditures
• Review monthly statistics to ensure accuracy, completeness, and targeting of strategic goals
• Provide monthly written reports (by the 7th of every month) to the Womens Programs Administrator
• Attend and participate in monthly Staff meetings held the second Thursday of the month
• Attend and participate in the monthly Womens Programs meetings
• Other duties assigned by the Womens Programs Administrator

Physical and mental requirements:

• Visual and auditory accuracy
• Continuous use of a computer
• Frequent use of the telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
• Frequent use of a personal car
• Understand and carry out simple, detailed, oral, and written instructions
• Memorize and retain instructions
• Read and interpret detailed specifications
• Frequent lifting of 30 lbs. or more

The Center Manager shall receive at least one annual written and oral evaluation by the Womens Programs Administrator.