Member Service Representative - Weekdays

Job Details:
Huber Heights, OH 45424

Position Type:
Full Time

Salary Range: $11.00 - $14.00 Hourly

Job Shift: Day

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgment Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

• Customer Service
  • Greet members, prospective members and guests in a friendly and professional manner.
  • Create a positive club experience by providing outstanding customer service.
  • Respond to member questions and concerns promptly and courteously.
  • Assist members with account inquiries, changes, and billing questions.
• Sales & Membership Support
  • Provide information about Planet Fitness memberships and amenities.
  • Assist potential members with tours and sign-ups.
  • Promote and explain current membership specials and upgrades (e.g., Black Card).
  • Meet or exceed membership and customer service goals.
• Front Desk Operations
  • Check members into the system using club’s POS system.
  • Answer phones professionally and efficiently.
  • Process new memberships, cancellations and payments accurately.
  • Follow opening and closing procedures as assigned.
  • Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Cleanliness & Maintenance
  • Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
  • Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
  • Ensure weights are returned to appropriate rack area.
  • Regularly walk the floor to ensure the club remains clean, organized, and safe.
  • Refill cleaning stations and supplies as needed.

• Must be 18 years of age or older.
• Ability to work onsite, no remote position.
• Upbeat, professional and positive attitude with a strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required time frames.
• Obtain tanning certification within company required time frames.
• MSRs must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E-Verify.
• This position requires employee to work on-site.

• High school diploma or equivalent preferred.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment. This role requires prolonged periods of standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting up to 50 lbs. The candidate must be able to perform CPR and operate equipment and vehicles as needed, and to verbally communicate in person or on the phone to exchange information.

Normal vision and hearing, with or without correction. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

We participate in E-Verify for all Utah locations.