Member Experience Teller & Service Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hudson, MA, US

5 days ago Requisition

Salary Range: $17.00 To $21.00 Hourly

The teller is the first point of contact for credit Union members. Under general supervision, but in line with established policies and procedures, the teller processes a wide variety of financial transactions, including requests for deposits, withdrawals, loan payments, monetary instrument sales, credit card payments, and savings bond redemption. The teller focuses on delivering exceptional member service while promoting and cross-selling credit union products.

• Represent SMCU to the members in a courteous and professional manner while providing accurate service with transaction processing
• Inspect all checks, bonds, negotiable instruments, and withdrawal requests to determine negotiability and verify customer identify
• Process and handle requests for cash, check deposits, withdrawals, monetary instrument sales, loan payments, credit card payments, issuing debit cards, account transfers, and account maintenance
• Responsible for secure handling of cash, balancing cash drawer, and reporting any discrepancies
• Adhere to federal and state compliance regulations and to corporate policies and procedures for transaction processing
• Contribute to a positive work environment and SMCU image by maintaining courteous, respectful and effective interactions, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction
• Utilize active listening skills to assess member needs and offer targeted product solutions
• Provide exceptional service to members while processing transactions accurately, efficiently, and handling inquiries
• Actively engage in service and product referrals to affiliated credit union partners
• Consistently work to meet or exceed assigned sales and service goals by cross-selling and opening new accounts, services, and performing account maintenance as needed
• Process work in compliance with security protocols, internal policies, procedures, and banking regulations to prevent fraudulent transactions
• Adhere to credit union security policies, including verifying customer identification and recognizing potentially fraudulent activity
• Assist with dual control branch settlement procedures for vaults, cash dispensers, and ATM units
• Assist with the branch opening and closing process
• Prioritize continued education and learning by completing assigned coursework for product knowledge and regulatory compliance
• Collaborate with internal fraud and security team to report suspicious transactions or fraudulent activity

• Attend staff, departmental, and other required meetings and trainings.
• Travel to conferences, or other professional development and networking events
• Provide service to our membership communities by actively volunteering time to local civic and charitable organizations.
• Provide support and work at other branches within the network as needed
• Other duties as assigned.

• High School diploma or equivalent
• Six to twelve months of experience in a teller or customer service position or equivalent related cash handling experience
• Solid mathematical skills for counting cash
• Effective organizational and communication skills and attention to detail
• Ability to utilize various types of office equipment including computer terminals and software

• Foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications
• Use of Outlook email and calendaring
• Use of online teleconferencing software (e.g., Zoom or Teams)
• Use of transaction processing software programs
• Use of calculator

The competencies of adaptability, accountability, improvement and innovation, collaboration, communication, job knowledge, customer (internal and external) service, organizational awareness, and self-development are the knowledge, skills and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls; reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch or lift up to fifteen pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of…