Technology Maintenance Assistant

Technology Maintenance Assistant

Hudson Public Schools, Hudson, Massachusetts

Diversity, equity, and inclusion are core values of the Hudson Public Schools. We believe that the educational environment is enhanced when diverse groups of people with diverse ideas come together to learn. Applicants whose work incorporates a global perspective and a demonstrated commitment to issues of diversity in education are particularly encouraged to apply.

Summary:

Position is responsible for researching, troubleshooting, and resolving issues that the staff and students might have with their district issued technology, including laptops, tablets, classroom computers, printers, document cameras, digital cameras, and projectors.

Essential Duties and Responsibilities:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Receive and prioritize work requests via the district's ticketing system.
• Hardware and software installations.
• Provide technical support to staff and students on hardware, software, and network access issues.
• Troubleshooting and researching computer software and hardware issues.
• Project-based work as needed.
• Communication with outside contracted vendors for service and support.
• Update district tablets.
• Assist with inventory tracking.
• Perform other tasks as assigned by Supervisor.

Qualifications:

• High School Diploma/GED required.
• Bachelors degree preferred.
• Successful completion of Criminal Records Check (CORI), and fingerprints.

Accountability:

The nature of work assures that errors are usually detected in succeeding operations. Consequences of errors, missed deadlines, or poor judgment may include time loss caused by back checking by others and slowdowns in the processing of the work, such as department-wide printing or individual PC functioning. Errors are generally confined to a single individual or department.

Evaluation:
Performance of this job will be evaluated in accordance with provisions of the Hudson School Committee's policy on evaluation.

Confidentiality:

As a Technical Maintenance Assistant, employee could access confidential information on the network but direct access is not typically available while performing regular duties.

Physical, Motor, and Visual

Skills:

Physical

Skills:

Work is typically in an office setting, involving sitting, with intermittent periods of stooping, climbing, walking, stretching, and standing. May require some agility and physical strength, such as moving hardware within or between buildings, or working in awkward spaces. Occasionally, work may require lifting heavy objects and carrying them (up to 50 lbs.). There may be need to stretch and reach to retrieve materials.

Motor

Skills:

Duties may involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination.

Visual

Skills:

Visual demands require inspecting hardware, cables, and other devices, as well as routinely reading documents for general understanding and analytical purposes (hard copy and via computer screen).

Work Year:

• 12 months, 261 days, 7.5 hours/day.
• 3 personal days, 12 sick days, 15 vacation days prorated pursuant to date of hire.
• Benefit Eligible on start date. 30 days to enroll in coverage from start date.
• Benefit information: https://(Use the "Apply for this Job" box below).-Benefits

Nondiscrimination and Title IX Notice:

Hudson Public Schools does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information in admission, administration of its educational programs, activities, or employment and is required by Title IX and its implementing regulations at 34 C.F.R. Part 106. The Director of Human Resources, Jennifer Allard, jnallard.ma.us,  ext. 41124, has been designated as the Title IX Coordinator.

Inquiries concerning the application of Title IX and its implementing regulations at 34 C.F.R. Part 106 to Hudson Public Schools may be referred to Jennifer Allard or to U.S. Department of Education, Office for Civil Rights, 400 Maryland Ave., SW Washington, DC , telephone .