Financial Responsibility Data Control Clerk

State of New Hampshire Job Posting Department of Safety Division of Motor Vehicles Bureau of Financial Responsibility

23 Hazen Drive

Concord NH 03305

$17.81/hour - $23.39/hour

• See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Financial Responsibility, has a full-time vacancy for Financial Responsibility Data Control Clerk, SOC Title 43-4190 MISC RECORDS CLERKS-2. This position has a 37.5 hour work week and is considered non-exempt.

Monitors the control and review of transactions and documentation submitted to the Bureau of Financial Responsibility to ensure accuracy for data collection and input. Provides first-rate customer service to the general public and partners of the Division of Motor Vehicles (DMV).

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Equivalent combination of 1 year of education and experience after completion of high school.

None

• Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
• May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours.
• May be required to travel throughout the state and work at various satellite offices for periods of time

Not applicable

Experience in performing data entry work preferred.

Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high-volume customer service area or workstation.

Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment.

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Reviews the accuracy of and determines the authenticity of a variety of documentation submitted to the Bureau of Financial Responsibility, to include abstracts, requests, reports, certificates and citations, in order to process a range of motor vehicle transactions. Verifies documentation submitted against database information to determine an identity match prior to processing transaction. Provides technical guidance to the general public to ensure completeness of submissions and makes contact with customers as necessary.

Utilizes computerized hardware and software to electronically capture and store source documents in an electronic file format through data entry or other methodology. Retrieves and enters pertinent information into the DMV database(s).

Provides information to the general public and DMV partners via phone, email and other electronic media regarding motor vehicle questions, laws, administrative rules, issues, and concerns, relative to the Bureau of Financial Responsibility and the DMV. Responds to non-routine inquiries by performing problem-solving, conducting additional research, contacting courts or police departments for information related to a conviction or issued citation or accident, and calculating suspension time.

Refers more involved inquiries to supervisors.

References system software, databases, DMV E-Manual, the Internet or other methodologies to research laws and rules, to review customer information and to accept payments. Completes customer transactions after all information and documentation is validated and determined to be complete and in compliance.

Prioritizes incoming motor vehicle transactions from the general public through telephonic or other electronic media based on determination of applicable due dates and other time-sensitive criteria. Processes and completes transactions by collecting appropriate fees in various tender…