Veterinary Customer Service Representative

Job Description

We’re looking for a friendly, organized, and compassionate Veterinary Receptionist to be the welcoming face and helpful voice of our practice. You’ll play a vital role in ensuring smooth daily operations while providing outstanding client service and support to our veterinary team.

As a Veterinary Receptionist, you will be the first point of contact for clients—both in person and over the phone. You’ll help guide them through their visits with empathy, professionalism, and care.

• Greeting clients and patients warmly upon arrival

• Maintaining a clean, organized, and welcoming front desk and lobby area

• Triage client concerns and direct them appropriately

• Answering phone calls and emails; routing inquiries as needed

• Scheduling appointments efficiently to maintain daily flow

• Checking clients in and out, processing payments, and reviewing invoices

• Offering emotional support during sensitive or stressful situations

• Supporting a positive client experience from start to finish

• At least 1 year of veterinary receptionist or animal care experience preferred
• Compassionate, calm, and confident communicator
• Detail‑oriented and able to multitask in a fast‑paced setting
• Strong computer and organizational skills
• Positive attitude, team player, and proactive problem‑saver
• Self‑starter with a desire for continued learning and professional growth

Job Type: Full‑time and Part‑time

Hospital

Hours:

Monday – Friday: 7:00 am – 6:00 pm, Saturday 7:00 am – 4:00 pm, Sunday 9:00 am – 3:00 pm

Pay: $18‑$22/hr

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent upon a candidate authorizing and completing a satisfactory background check.

Note – some benefits may only be available to or vary slightly for full‑time employment status vs part‑time status.

For additional details including our full equal‑opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit